Technical Authorisations Agent at Motus Holdings Limited

Specific Role Responsibilities

• Handling incoming calls and ensuring that monthly service level targets are met, both personal and departmental
• Verifying policy details and supplying dealers with information on request
• Asses technical information on previous claims
• Admin duties related to claims and authorisations
• Maintaining high levels of customer service at all times
• Liaising with all internal divisions and providing info to necessary parties
• Scrutinizing of dealer quotes to minimize costs
• Promote the use of the online system
• Assisting other teams when the job requires it

Qualifications and Experience

• Grade 12 / Matric
• Qualified Technician (Mechanic) - not negotiable
• Minimum of 1 – 2 years Authorisation Call Centre experience(Advantageous)
• Minimum 2 years Motor Industry experience