Technical Authorisations Team leader - Edenvale at Motus Holdings Limited

Position Overview    

• LiquidCapital Pty (Ltd). Is a well-established Financial Service Company based in Edenvale. We are seeking a Team Leader to join our dynamic and hardworking Authorisations team.
• The successful candidate will be accountable for overseeing the capturing, assessing, monitoring & approving service and maintenance claims by the authorisations team. The Leader will be accountable for call centre performance, daily functionality, team management and reporting. 

Specific Role Responsibilities    

• Monitoring of incoming calls and ensuring that monthly service level targets are met within the department
• Verifying policy details and supplying dealers with information on request where claims/ queries are escalated to the Leader
• Asses technical information on previous claims where required
• Admin duties related to claims and authorisations
• Maintaining high levels of customer service at all times
• Liaising with all internal divisions and providing info to necessary parties
• Scrutinizing of dealer quotes to minimize costs
• Promote the use of the online system
• Assisting other teams when the job requires it

Qualifications and Experience    

• Grade 12 / Matric
• Qualified technician (mechanic) - Preferable
• Minimum of 2 – 3 years Authorisation Call Centre experience
• Prior leadership experience - advantageous
• Minimum 2 years Motor Industry and strong technical knowledge of vehicles will be advantageous
• Computer literate (Full MS Office), Intermediate Excel experience advantageous
• Claim administration experience (Advantage)

Skills and Personal Attributes    

• Excellent telephone and communication skills
• Multi-tasking
• Excellent time management
• Deadline driven
• Action orientated
• Approachable
• Customer focused
• Good Listening skills
• Peer relationships
• Proactive and engaging
• Negotiating skills
• Confident and assertive
• Ability to work under pressure
• Team Player
• Accuracy
• Strong analytical skills
• Ability to lead a dynamic and multi-skilled team
• Criminal and credit clear
• Reliable or own transport
• Background in the Motor trade would be preferable