Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Minimum 3 years administration and customer service experience
Financial terms understanding
Computer Literate (MS Office, Outlook)
Typing speed of 50+ wpm
Basic Project understanding
SAP or equivalent financial system literate
Fusion or equivalent incident management system – literate and process understanding
Job Specification
Schedule jobs with clients and technicians (Internal and external)
Verbal and written communication to customers on service/project timelines
Schedule Technician’s work daily and keep customers informed
Coordinating of stock for repairs on customer sites fast and efficiently
Service quotations with parts and labour for repair requirements ensure customer Purchase order has been received before work commences.
Requoting customers for variances on work where required
Record the Technicians daily whereabouts and take corrective measures should the technicians work schedule need to be amended and communicate to the customers of expected delays.
Preparation of paperwork to facilitate invoicing to customers
Assist with any problems or complaints
Customer reporting on a weekly or monthly basis to keep customers up to date on the activities on their premises.
Gmail
Yahoomail