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H Systems (Pty) Ltd (previously Hinges and Hardware (Pty) Ltd) was established in 1995 in the city of Pietermaritzburg.
Over the past 20+ years, the company has been built into a leading service provider in aluminium profiles, aluminium systems and aluminium accessories to the window, facade and door manufacturing industry of South Africa.
In 2016 H Sy...
JOB PURPOSE
- The core purpose of the role is to provide technical support to internal- and external stakeholders through estimating, quoting, training and technical advice.
KEY PERFORMANCE AREAS
- Technical support
- Estimating
- Specifications
- SHEQ Integrated Management System control
MAIN RESPONSIBILITIES
TECHNICAL SUPPORT
Provide accurate technical support to internal- and external stakeholders.
- Troubleshooting.
- Analysis.
- Find premium solutions for complex customer needs, to meet customer requirements.
- Provide technical drawings for internal- and external stakeholders.
Analyse technical drawings and estimate product specifications accordingly.
- Reviewing and interpreting architectural drawings, blueprints, and specifications to determine the materials required for each project.
Provide accurate quotes to stakeholders.
- Preparing detailed and accurate cost estimates.
- Calculating the costs of the materials needed for the project, using specialized software.
Maintain key customer relationships.
- Communicate with clients to discuss and clarify any questions or concerns they may have.
- Fabricate samples as required.
ESTIMATING
Provide accurate quotes to stakeholders, within established timelines.
- Estimate and determine the costs involved for clients in producing the systems.
Ensuring estimating procedures are followed and kept.
- Ensure compliance to building regulations. (SANS10400)
- Provide technical product advice to customers relating to quotation requests.
Provide accurate estimation and supporting data to customers.
- Cuttings lists.
- Position drawings.
- Optimisations.
- Glass lists.
- Various other relating reports.
- Estimate special powder coating costs.
- Collaborating with the sales teams and Technical Manager to ensure that estimates are competitive and accurately reflect the scope of work required for each project.
- Maintaining accurate records of all estimates and ensuring that they are updated regularly to reflect any changes in costs or project scope.
SPECIFICATIONS
- Analyse technical drawings and estimate product specifications accordingly.
- Preparation of specifications.
- Communicate with customers to fully understand their special requirements.
SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL
- Ensure adherence to the OHS Act.
- Ensure the Technical Department maintains and complies with standards of health and safety, and hygiene always.
REQUIREMENTS
KEY JOB REQUIREMENTS
QUALIFICATIONS
- Grade 12 with at least 1 or 2 additional short course certifications.
- AutoCAD Diploma.
EXPERIENCE
- Relevant years’ experience in a similar position, in the construction or manufacturing industry.
KNOWLEDGE REQUIREMENTS
- Proficient in estimating software at an intermediate level.
- Proficient in SAGE / Pastel Evolution, or similar, at an intermediate level.
- Computer literacy with Proficiency in AutoCAD at an intermediate level.
- Knowledge of AAAMSA and SAGGA regulations.
- Awareness and understanding of the ISO Standard requirements relevant to the position.
SKILL REQUIREMENTS
- Ability to work independently and manage multiple projects simultaneously.
- Attention to detail, accuracy, and the ability to work well under pressure.
- Technically proficient with the ability to read and understand architectural drawing and solve complex technical queries.
- Architectural aluminium product experience and understanding of product assembly required.
DISTINCTIVE COMPETENCIES FOR POSITION
- Effectively handling detailed information and being consistently attentive to details.
- Looks for a solution when achieving the objective becomes threatened.
- Ensures that the necessary means to perform the job are available on time.
- Strives for good relationships by adapting when necessary.
- Celebrates successes as a team effort.
- Involves others in developing and implementing plans.
- Motivates team members for the joint team goals.
- Can handle criticism.
- Has the drive to continually outperform competitors.
- Keeps promises.
- Accepts that there are different ways to reach a certain goal.
- Makes new proposals.