Technical Field Service Manager - CR at Epiroc

About the opportunity

We are seeking a Technical Field Services Representative to provide exceptional on-site sales, customer service and support to our customers across Africa. This is a vital role in managing customer relationships, growing sales volume and becoming a trusted partner embedded within the mining customer base.

Key responsibilities include:

• Develop relationships with our existing client base and contribute to the overall sales revenue through best-in-class service.
• Deliver technical and application support on-site to customers, with regular engagement.
• Collect and analyse competitor information, sharing feedback on product requirements and market intelligence.
• Conduct inventory management and stock take optimisations.
• Implement product trials, monitor trials and record data required and customer focused solutions.
• Be an ethical ambassador for CR and CR products to grow our profile within the marketplace, whilst simultaneously working collaboratively with all facets of CR business to improve client interaction
• Regular on-site inspections and visits
• Forming and maintaining strong relationships with customers’ on-site personnel
• Resolving any technical product issues that arise on-site

What we are looking for

To be successful in this role you will:

• Hold a mechanical degree or trade qualification
• Experience in the mining industry with advanced knowledge of the mining industry in Africa
• Proven interpersonal skills - positive and energetic approach, problem-solver, customer service excellence and ability to work autonomously.
• A proactive, innovative style good at building customer relationships on site.
• Strong customer service attitude and approach
• Ability to learn our products and proactively seek selling opportunities
• Strong fault finding and independent problem solving skills
• Willingness to travel extensively throughout Africa