Technical Key Account Manager (2241) at Komatsu Mining

QUALIFICATIONS:

• Business Related Diploma (3 years)/ HEM, Millwright or Relevant industry related Trade Certificate

EXPERIENCE:

• 10 – 15 years’ experience in an OEM related field of which 3 years tactical management experience. Established (and proven) network in the Mining/Construction Industry, mine planning exposure (related to equipment), Engineering Maintenance Strategies, and excellent Project Management and Coordination track record.

Required experience:

• Experience with Heavy Earthmoving equipment
• Strong technical and mechanical experience
• Sales experience in Aftermarket part and service

SPECIFIC KNOWLEDGE REQUIREMENTS:

• SOX – Sales process,
• MS-Excel (Advanced)
• SAP
• MS-Word (Intermediate)
• MS-PowerPoint (Advanced)
• Valid Drivers’ license

SUMMARY DESCRIPTION OF ROLE:

• Horizon Planning, Human Capital Management, Financial Management, Contracts/Supplier Management, Corporate Governance, Liaison- and Change Management, Continuous Leadership Development
• Maintains networks and relationships for mutual benefit of the customer and Komatsu
• Assesses needs/opportunities with regard to strategic/key customers
• Plans and forecasts long term revenue using analytical tools and data from Komatsu systems
• Initiates & Coordinates special studies and projects
• Coordinates the Sales and Tender process
• Monitors contractual agreements/SLAs via the operational structure
• Resolves complex queries in conjunction with Executive Management of Komatsu
• Monitors customer service
• Continually assesses opportunities for After Market sales
• Continuously improves processes for delivery of customer service
• Reports on metrics per strategic customer – Aftermarket sales, issues, problems, resolution, on-selling, cross-selling