Technical Manager: Africa at Normet

MINIMUM REQUIREMENTS

Education

• Bachelors Degree in Engineering or Similar

Experience and knowledge requirements

• 5 Years in a Similar Field within an OEM

KPA 1

Technical Management

• Manage technical support, product master portfolio to optimize customer response times, and improve fleet uptime.
• Warranty Case Management-ensuring that the customer receives the best support possible on warranty cases. Closure duration and customer satisfaction rates to be measured in warranty cases.
• Managing PDS implementation within Southern Africa.
• Budgeting and Managing the upgrades and modifications portfolio, and driving growth within the African region.                                                                                

KPA 2

Training

• Responsible for creating and delivering the training budget.
• Creating and delivering materials for training, resulting in a standardized training portfolio.
• Management of the day-to-day product master staff contingent.
• Development of a training plan for the technical staff, based on a Gap Analysis

KPA 3

Quality Portfolio

• Creation of quality check document templates and implementation across the region.
• Lead role in ISO 9001 implementation.
• Identifying key customer satisfaction metrics and following up.