Technical Manager - Strategic Accounts - JHB at Darktrace

Job Description

The Technical Manager is a senior member of our Strategic technical team. Darktrace is currently expanding its Strategic team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical position. This role requires strong leadership skills, deep knowledge of the cyber security industry, and a passion for driving solution and technical excellence in the field of cyber security.

Key Duties & Responsibilities

• Lead, inspire, and manage a team of technical specialists in the field of cyber security, providing clear direction and coaching to maximize their individual and collective potential
• Collaborate with the sales leadership team to develop sales strategies and create actionable plans to achieve revenue and growth objectives
• Drive sales results by fostering a high-performance culture, monitoring team performance metrics, and implementing strategies to meet or exceed POV and sales targets in the cyber security market
• Partner with our sales and customer success leadership throughout the customer lifecycle providing technical assistance and expertise to drive revenue and retention
• Evaluate and propose improvements to the technical sales process
• Manage performance and talent closely, ensuring that we are taking the necessary actions to attract and retain top talent and manage performance at all levels

Qualifications & Experience

• Experience managing a pre-sales sales engineering team for a software organization
• Experience in a sales engineer or technical account manager role
• Fluency in Elnglish is essential
• French, Spanish and/or Italian language strongly preferred
• Intimate knowledge with sales methodology and best practice 
• Strong knowledge in both on-premise and cloud networking
• Experience within the cyber security industry strongly preferred
• Confident, polished communicator with a proven ability to build lasting, critical business relationships