Technical Product Owner: Chat Desk at Clickatell

Purpose

We are seeking a Technical Product Owner to join our team of Champions focused on disrupting a $50B+ market. This role is deemed essential in managing and growing our product and capabilities. The role will specifically focus on our assisted chat product called Chat Desk. The role will focus primarily on the analysis and technical understanding of the capability and product. The role will work side by side with the technical lead to come up with the functionality that will work. The role will also have a partner in the product manager who will drive the business readiness items of the product.

Responsibilities of the Role

As a member of the Clickatell Product team, the successful candidate will be responsible to lead the technical conversations with the development team and align them to the business requirements. You will be responsible for:

Technical Product Ownership:

• With input from the Product Manager and other stakeholders, define the technical requirements for new product features
• Translate client needs into technical requirements for a product
• In collaboration with the Product manager, build a product roadmap of incremental improvements and iterative development
• Continuously engage with current and future customers to understand their needs and challenges
• Work very closely with the development team to define and grow the product, solve problems, and closely manage scope
• With input from the stakeholders, the Product Owner has the primary responsibility to enhance, groom, and maintain the product backlog.
• Make tough priority decisions and trade-offs balancing time and critical business need
• Work with Product Manager to ensure all requirements are aligned to what needs to be delivered
• Manage product delivery into a series of releases and work with the engineering team to facilitate the rapid and accurate delivery of product features and use-cases.
• Design necessary handoff processes with key stakeholders; Publish and execute against these processes
• Own part of the product roadmap and oversee the successful definition and delivery of development tasks

Documentation Management:

• Own the design of technical product requirements and subsequent successful delivery of the requirements
• Design and create process documentation required to help collaboration in our expanding organization
• The role will be expected to draft and position the client facing documentation with the help of the technical writer.

Requirements of the Role

• Bachelor’s degree in Computer Science / Engineering or Business degree / diploma (BBA, MBA, Business Analysis certification)
• Have 5+ years’ experience as Business Analyst or Solutions Architect in an Agile environment
• Advanced analysis skills are a necessity, which are delivered in detailed user stories and comprehensive product requirements
• Experience in the 3rd party integration capabilities and experience in Software as a Service is beneficial (CPaaS)
• Have a keen interest in user experience and intuitive designs
• Have a deep B2B domain understanding and is used to present products to large enterprises
• Experience working with Agile Methodology, SDLC and Sprints
• Experience building and managing a product roadmap
• Demonstrated ability to manage multiple projects – prioritization, planning and task delegation
• Ability to establish and improve processes and drive implementation
• Experience in reviewing and analyzing software industry data.
• Be curious, creative, courageous and a champion of the company and our customers.
• Have problem-solving skills.