Technical Sales Representative at Omnia (Pty) LTD

Overview    

• Responsible for resolving customer issues, aggregate customer issues and collate the most commonly raised issues in order to create/develop response strategy. Customer needs clarification, consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid to long-term customer needs, and develop and agree to a specification of customer requirements.        

Qualifications    

• University Degree or Diploma (Water treatment or related qualification)
• Class V Process Controller Licence/Registration by Department of Water and Sanitation (DWS) 

Experience    

• Minimum 5 years' experience (Water treatment chemicals/products/ solutions sales or technical services)

Duties    

• Identify customer problems leveraging your technical know-how in water treatment. Clarify by asking the customer questions and establishing what the customer presumes his/her ideal situation when the problem is resolved. If unsure, note the customer issues and revert to the customer after engaging with a water/effluent treatment/product specialist to ensure a suitable solution/ offering
• Use the information gathered from the customer to enable the technical support team to assist in developing the solution for the customer
• Consider the value-added solutions/offering when giving a customer an offer. i.e., giving less priority to traded solutions
• Leverage the company’s intellectual property/ trade secrets for margin/value extraction on customer offerings
• Always priorities the specialty solutions, i.e., not commoditised solutions, when giving the customers offers to ensure business competitiveness and sustainability
• Compile the budget (volumes, sales and gross profit and the margins) opposite the business strategy. Device activities that will enable meeting the budget
• Develop a sales strategy that will ensure budget targets are met (volume, sales, gross profit, and margins)
• Ensure a steady pipeline of business development opportunities are closed off

Job Competencies    
Core Behavioural Competencies:

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

Ensures Accountability:

• Holds self and others accountable to meet commitments

Plans and Aligns:

• Plans and prioritizes work to meet commitments aligned with organizational goals

Manages complexity:

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Customer Focus:

• Builds strong customer relationships and delivers customer-centric solutions.

Optimizes work processes:

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

Organizational Savvy:

• Manoeuvres comfortably through complex policy, process, and people-related organizational dynamics

Decision Quality

• Makes good and timely decisions that keep the organization moving forward

Being Resilient:

• Rebounds from setbacks and adversity when facing difficult situations

Business Insight

• Applies knowledge of business an the marketplace to advance the organization’s goals

Interpersonal Savvy:

• Relates openly and comfortably with diverse groups of people.

Builds Effective Teams:

• Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Situational Adaptability:

• Adapts approach and demeanor in real time to match the shifting demands of different situations.

Tech Savvy:

• Anticipates and adopts innovations in business-building digital and technology applications.

Deadline:22nd May,2026