Technical Sales Support Manager - Modderfontein at ABB

You will be working as a Technical Sales Support Manager, and will be the part of Process Automation Business Area for Energy Industries Division based in, Longmeadow, South Africa. In this role you will be reporting to Sales Manager and will adapt and implement sales support strategy for designated area in accordance with the global support strategy. Ensure technical and commercial support for internal and external customers. Oversee estimations and bids and proposals ensuring alignment with ABB standards and targets. Proactively lead, develop and coach the Sales Support team.

Your responsibilities

• Create, implement and reviews local sales support strategy, define key targets and ensure these are achieved for the customer support.
• Oversees the preparation of proposals through internal and external resources. Ensure all proposals follow relevant ABB procedures and guidelines as well as legal requirements.
• Ensure most competitive offers taking into account the market situation and customer’s conditions. Identify which approach (e.g. direct sales, consortium, or channel) can be applied to better serve the customer.
• Oversee the validation of terms and conditions (commercial, technical, legal, pricing) in each offer. Assign and allocate internal and external resources for technical and commercial support and proposal preparation.
• Support bid/no bid analyses and decisions, participate in project risk review processes. Ensure support to the Sales organizations during the technical meetings, product presentations and negotiations with customers and provide technical support and clarification as needed.
• Ensure (with HR Manager support) that the area of responsibility is properly organized, staffed, skilled and directed. Coach, motivate and develop direct and indirect subordinates within HR policies and drive and ensure know-how sharing and cross-collaboration.

Your background

• A degree/ diploma in Electrical Engineering.
• Minimum of 10 years of experience in a technical position in the global automation industry and minimum of 5 years engineering or commissioning experience with ABB automation products/systems
• Able to translate match technical requirements on a customer site to the ABB portfolio and provide detailed technical solutions/designs to meet the customer requirements. General knowledge of customer products, applications and processes in the Power, Water, or Oil and Gas sectors.
• Good knowledge in contract and risk management and excellent skills in customer relations: exhibiting maturity in technical sales/pricing discussions and negotiations with customers. Market and business intelligence: ability to identify customer product/system/service needs and to match those against ABB product/system/service offerings.
• Ability to accurately estimate costs of product/system/service offerings and able to coordinate proposal preparation by other non-technical proposals specialists.
• Strong people skills and able to work with people at various levels in the organization.
• Fluency in both spoken and written English language is a must.