Technical Service Agent - Gauteng (JHB East Rand) at Ecowize Group

Description

• Ecowize is looking for a Technical Service Technician to ensure that satellites are fully operational through performing preventative maintenance as per service schedule.
• Continuously identify opportunities for improvement to optimize resources (manpower, energy and water), that includes utilization of industrial washing systems and time-study activities.

High-level Job Objectives:

• Internal Customer Focus on regular, meaningful interactions to drive an inclusive partnership which will ensure optimal working order of satellites.
• Ensure Maintenance Report is submitted accurately and timeously.
• Financial Focus by ensuring expenses fall within budget, reported accurately and timeously.
• Ensure all replacement parts are invoiced correctly to sites.
• People Focus on empowering, developing, and motivating teams and individuals to perform at their best through training initiatives to enhance service delivery.
• Compliance Focus to ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit Standards and Compliance regulations.
• Company Values and Teamwork in accordance with the company’s values and required behaviours.

Responsibilities:

• Ensure that customer needs are meet by providing technical expertise to site manager, cleaning team, technical sales consultant, and customer.
• Manage, resolve complaints, and advise internal/external stakeholders on corrective action.
• Managing of the budget and ensuring that maintenance and cost are kept as low as possible, this includes asset management and driving of efficiencies and innovation.
• To ensure that application of audit procedures conform to the clients quality standards
• To determine the precision and accuracy in chemical verification
• Managing of Health and Safety, this includes ensuring that service is carried out in full compliance with the health and safety together with the environmental requirements.
• Compliance to the Protection of Personal Information Act (POPIA).  Ensure the safeguarding all personal information and password access to information on site in line with company POPI Compliance Policy.
• Provide effective solutions to address site pain points from a maintenance perspective.
• To provide routine maintenance for chemical dosing pumps and to keep the system functioning.
• Provide onsite assistance and training to the chemical division.

Requirements

Minimum Requirements:

• Grade 12.
• Technical Qualification / Certificate will be an advantage.
• Chemical Engineering background will be advantageous.
• Technical training IWS
• Management and delegation of tasks
• Operations and Service
• Project Management
• Total Quality Management System

The successful incumbent must have the following skillsets:

• Customer centric to drive operational excellence.
• Ability to work in a dynamic work environment and meet deadlines.
• High work standards, energetic and driven.
• Good communication skills.
• Stock management
• Numeracy skills
• Management of Staff
• Attention to detail.

The closing date for internal applications is 03 July 2025