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We are a world-leading provider of sustainable productivity solutions. Customers benefit from our innovative compressors, vacuum solutions and air treatment systems, construction and mining equipment, power tools and assembly systems. The Group serves customers with innovative compressors, vacuum solutions and air treatment systems, construction and minin...
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The Role
Handling incoming customer service requests telephonically and in writing. Scheduling of service interventions – coordinating Field Service Engineers work schedules to maximize efficiency and minimize WIP. Promote the use of MAM2 (Movilizer) and Planner Board to ensure effective planning. Spare part ordering – promoting forward planning Information liaison between Service Manager, Field Service Engineers and customers. Providing regular updates to customers regarding: Service in process, confirm visit dates and inform customers pro-actively about delays (Field Service Engineer visits or spare part deliveries) etc. Have an overall responsibility for all service jobs for dedicated region / customers – ensuring these are scheduled and executed according to plan, Follow up on progress and ensure closure – interact with relevant parties to ensure quick resolving of eventual issues/complaints Credit issues, spare parts availability / returns, delays, invoicing disputes etc. Ownership of the service order from beginning until invoiced and closed. Update and maintain customer contact and equipment data to ensure high data quality. Take active part in suggesting continuous improvements to work flow, working processes and procedures. Work closely with Customer Service Coordinator / SPA (Service Plan Admin) ensuring scheduled service activities are carried out per SLA (Service Level Agreement). Overtime may be required at times and after hours on-call responsibility also apply on a standby basis.
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Last date to apply:August 2, 2022
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