Technical Service Manager at SAP Enterprise Cloud Services at SAP

As Technical Service Manager you will be responsible for the following tasks: 

• Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
• Understand the customer business, goals, and challenges to suggest technical solutions & services
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
• Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
• Design optimal SAP configuration to maximize system performance and availability.
• Identify and position offerings by SAP that deliver value to the customer

What you need to bring

• Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis) 
• Minimum 3 years of experience in a customer-facing role
• Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
• Experience in de-escalating critical situations
• Fluency in English mandatory, fluency in Portuguese & French highly appreciated
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial) 
• Hyperscalers certification (AWS, Azure, GCP) is a plus