Vacant Positions at SAP

What you'll do 

As Client Delivery Manager you will be responsible for the following tasks:

• Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP, for technical managed services.
• Accountable for entire SAP Enterprise Cloud Services engagement across all lifecycle phases, lead the engagement with supporting Enterprise Cloud Services functions and roles to deliver as per contract scope and in line with customer expectations.
• Set up proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
• Act as a (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
• Ensure seamless alignment across multiple Enterprise Cloud Services and other SAP internal and external stakeholders.
• Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
• Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
• Support the positioning of additional Enterprise Cloud Services offerings and support contract renewal in alignment with SAP sales teams.
• Share knowledge across CDM community. 

What you bring

• Fluency in English is mandatory and fluency in Portuguese & French is highly appreciated.
• Minimum 5 years of experience in a customer-facing role.
• Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
• Strong understanding of SAP Basis, system migrations and/or functional SAP application knowledge.
• Good understanding of technical infrastructure and virtualized system landscapes.
• Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
• SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.

go to method of application »

As Technical Service Manager you will be responsible for the following tasks: 

• Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
• Understand the customer business, goals, and challenges to suggest technical solutions & services
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
• Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
• Design optimal SAP configuration to maximize system performance and availability.
• Identify and position offerings by SAP that deliver value to the customer

What you need to bring

• Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis) 
• Minimum 3 years of experience in a customer-facing role
• Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
• Experience in de-escalating critical situations
• Fluency in English mandatory, fluency in Portuguese & French highly appreciated
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial) 
• Hyperscalers certification (AWS, Azure, GCP) is a plus

go to method of application »

According to your experience, strengths and customer needs, you will conduct some of the following tasks:

• Analyze highly complex business processes including root cause analysis and optimization in heterogenous system landscapes with focus on PS PPM solutions on prem and in the cloud.
• Together with other experts deliver remote and onsite services for global customers supporting with system optimization, conceptual planning as well as empowering the customers with newest best practice knowledge.
• Be actively involved in the preparation, conception, realization, and Go Live of customer implementation projects.
• Demonstrate the ability to plan, run, and manage blueprint workshops/meetings with internal and external clients.
• Design and implement solutions based on S/4HANA PS, PPM, PP, PM, QM, MM and other modules and applications in S/4HANA
• Assist in defining the scope of a project/opportunities, estimating efforts and project timelines.
• Be a team player, building up strong networks within SAP and working collaboratively and passionately with others (this is one of the key cornerstones for our success).
• Become a team lead for service delivery teams and escalation teams taking over more responsibility when your expertise level allows it.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Senior consultant level skills in at least one of the following solution areas:

• SAP PS
• SAP PPM
• Nice to have:
• SAP PP
• SAP MM
• SAP PM
• SAP QM
• At least 5 to 10  years of SAP PS/PPM and SAP Logistics implementation experience or support experience
• Business Process Design and Implementation
• A minimum of 3 full cycle SAP Implementations[KH1] s
• Practical experience in managing customers, SAP implementation projects, service deliveries and/or project management.
• Ability to work under pressure, in critical situations and under tight deadlines.
• Ability to drill down into technical issues and solve complex and detailed problems. 
• Ability to deliver clear, concise presentations and present complex information in a clear and precise manner.
• Willingness and ability to travel to customers.
• Generic programming skills in ABAP.
• Excellent verbal and written communication skills in English
• Ability to translate customer requirements into solution design and implementation
• University degree in computer science, business information technology, mathematics, physics, engineering or equivalent 

PREFERABLE SKILLS

• Programming Skills (preferable SAP ABAP and SQL Script)
• Technical Skills in Database Technology (preferable SAP HANA DB)
• SAP S/4HANA Logistics Implementation Experience
• SAP S/4HANA PS and PPM Implementation Experience
• Experience in SAP S/4HANA Conversion Projects

go to method of application »

According to your experience, strengths and customer needs, you will conduct some of the following tasks:

• Analyze highly complex business processes including root cause analysis and optimization in heterogenous system landscapes with focus on EHS or other Sustainability solutions on prem and in the cloud.
• Together with other experts deliver remote and onsite services for global customers supporting with system optimization, conceptual planning as well as empowering the customers with newest best practice knowledge.
• Be actively involved in the preparation, conception, realization, and Go Live of customer implementation projects.
• Demonstrate the ability to plan, run, and manage blueprint workshops/meetings with internal and external clients.
• Design and implement solutions based on S/4HANA EHS, PP, PM, QM, MM and other modules and applications in S/4HANA and the SAP Sustainability applications around those.
• Assist in defining the scope of a project/opportunities, estimating efforts and project timelines.
• Be a team player, building up strong networks within SAP and working collaboratively and passionately with others (this is one of the key cornerstones for our success).
• Become a team lead for service delivery teams and escalation teams taking over more responsibility when your expertise level allows it.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Senior consultant level skills in at least one of the following solution areas:

• SAP EHS
• Nice to have:
• SAP PP
• SAP MM
• SAP PM
• SAP QM
• At least 5 to 10  years of SAP EHS and SAP Logistics implementation experience or support experience
• Business Process Design and Implementation
• A minimum of 3 full cycle SAP Implementations[KH1] s
• Practical experience in managing customers, SAP implementation projects, service deliveries and/or project management.
• Ability to work under pressure, in critical situations and under tight deadlines.
• Ability to drill down into technical issues and solve complex and detailed problems. 
• Ability to deliver clear, concise presentations and present complex information in a clear and precise manner.
• Willingness and ability to travel to customers.
• Generic programming skills in ABAP.
• Excellent verbal and written communication skills in English
• Ability to translate customer requirements into solution design and implementation
• University degree in computer science, business information technology, mathematics, physics, engineering or equivalent 

PREFERABLE SKILLS

• Programming Skills (preferable SAP ABAP and SQL Script)
• Technical Skills in Database Technology (preferable SAP HANA DB)
• SAP S/4HANA Logistics Implementation Experience
• SAP S/4HANA EHS Implementation Experience
• Experience in SAP S/4HANA Conversion Projects