Technical Service Systems Coordinator at Metso

• We are seeking a Technical Service Systems Coordinator to join our FSE team. You will be responsible for providing Metso’s customers with professional service support. 
• The Technical Service Systems Coordinator has the same responsibilities as the Service coordinators but with the main focus on the Field service Systems such as FSM, Sales force Power BI and FSE related App’s and ensuring that customer specific requirements are fulfilled by identifying the correct resources and planning the execution of the tasks in the most cost-efficient manner in the FSM system under the guidance of the service leadership team. Work closely with global operational systems development as MA key user
• In this position, you will report to the Senior Manager, Field Service Operations
• This position is mainly located in Alrode, Alberton

WHAT YOU’LL DO

You are responsible for the following per your allocated area of responsibility:

Responsible for the coordination of:

• Customer Service requests, enquiries, or issues
• Install base update in FSM and Sales Fore
• DDS – Digital driven Sales
• Resource scheduling, planning & travel logistics
• Report finalization,
• Check (input) timesheet entry of field service technicians,
• Site mobilization including inductions, medicals, tickets, visas/work permits and site access
• Work to support SAP quote & order management activities
• Ensure Field Service Management (FSM) work order creation and resource scheduling is completed as per Metso processes and procedures
• Support financial, utilization and safety reporting process
• Monitoring costs on jobs and job margins
• Be the customer contact and office support for Field service personnel
• Following up that spares / services required for each job are available
• Ensuring the Job close-outs and confirming the delivery to scope with customers
• Compliance with & improvement of Metso field service processes and procedures
• Pro-active in ensuring that all costs are collected in a timely manner prior to close out and Invoicing.

Specialist duties and responsibilities:

• Collaborating closely with sales, service, product and process technology organizations, to develop and implement equipment and project specific preventive, predictive and corrective maintenance plans and procedures
• Ensure high accuracy and completeness of information (tasks, manhours, tooling, parts, materials) in maintenance plans.
• Plan and manage work FSE team schedules
• Review maintenance requirements on scope of work and secure / confirm availability of manpower, materials stored on site, wear and spare parts requirements.
• Review actual labour, material, wears and spares expended versus the estimates to determine corrective measures needed to improve accuracy and quality of work.
• Maintain regional compliance to FSE Systems in accordance with global best practices.
• Identify improvement opportunities through the analysis of Key Performance Indicators (KPI) related to effective Field Service execution.
• Identify and document Field Service Best Practices throughout the region including:
• Optimising the use of tools, systems and utilization of personnel
• Repair and refurbishment processes and procedures
• Other tasks as assigned by Service Operations Manager

INTERNAL AND EXTERNAL INTERFACES: 

• Customers
• FSE / LCS site contract manager
• FSE / LCS support team including technicians and contractors
• FSE site management team
• PSE global systems operations and development teams
• Operations Managers – FSE & LCS

WHO YOU ARE

• Grade 12
• Minimum 3-5 years of experience in heavy industry, preferably with mineral processing equipment, maintenance or resource planning
• Experience with planning principals’ software programs and maintenance execution in a field service environment.
• Experience working in a customer-focused and fast-paced professional environment.

ESSENTIAL SKILLS AND ABILITIES FOR THIS ROLE

• Strong interpersonal, leadership and administrative skills.
• Good analytical skills able to convert raw data into communicable reporting.
• Willing to actively engage in problem solving.
• Ability to effectively communicate defined reliability guidelines to the customers.
• Capable to identify improvement opportunities that deliver value to the business based on performed analysis.
• Strong written and verbal communication skills in the English with additional languages considered a plus.
• Proficient in Microsoft Excel, Project, Word and PowerPoint.

WHAT'S IN IT FOR YOU

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Job posting end date: 20 February 2026