Metso is a world-leading industrial company offering equipment and services for the sustainable processing and flow of natural resources in the mining, aggregates, recycling and process industries. With our unique knowledge and innovative solutions, we help our customers improve their operational efficiency, reduce risks and increase profitability. Our cu...
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- We are seeking a Technical Service Systems Coordinator to join our FSE team. You will be responsible for providing Metso’s customers with professional service support.
- The Technical Service Systems Coordinator has the same responsibilities as the Service coordinators but with the main focus on the Field service Systems such as FSM, Sales force Power BI and FSE related App’s and ensuring that customer specific requirements are fulfilled by identifying the correct resources and planning the execution of the tasks in the most cost-efficient manner in the FSM system under the guidance of the service leadership team. Work closely with global operational systems development as MA key user
- In this position, you will report to the Senior Manager, Field Service Operations
- This position is mainly located in Alrode, Alberton
WHAT YOU’LL DO
You are responsible for the following per your allocated area of responsibility:
Responsible for the coordination of:
- Customer Service requests, enquiries, or issues
- Install base update in FSM and Sales Fore
- DDS – Digital driven Sales
- Resource scheduling, planning & travel logistics
- Report finalization,
- Check (input) timesheet entry of field service technicians,
- Site mobilization including inductions, medicals, tickets, visas/work permits and site access
- Work to support SAP quote & order management activities
- Ensure Field Service Management (FSM) work order creation and resource scheduling is completed as per Metso processes and procedures
- Support financial, utilization and safety reporting process
- Monitoring costs on jobs and job margins
- Be the customer contact and office support for Field service personnel
- Following up that spares / services required for each job are available
- Ensuring the Job close-outs and confirming the delivery to scope with customers
- Compliance with & improvement of Metso field service processes and procedures
- Pro-active in ensuring that all costs are collected in a timely manner prior to close out and Invoicing.
Specialist duties and responsibilities:
- Collaborating closely with sales, service, product and process technology organizations, to develop and implement equipment and project specific preventive, predictive and corrective maintenance plans and procedures
- Ensure high accuracy and completeness of information (tasks, manhours, tooling, parts, materials) in maintenance plans.
- Plan and manage work FSE team schedules
- Review maintenance requirements on scope of work and secure / confirm availability of manpower, materials stored on site, wear and spare parts requirements.
- Review actual labour, material, wears and spares expended versus the estimates to determine corrective measures needed to improve accuracy and quality of work.
- Maintain regional compliance to FSE Systems in accordance with global best practices.
- Identify improvement opportunities through the analysis of Key Performance Indicators (KPI) related to effective Field Service execution.
- Identify and document Field Service Best Practices throughout the region including:
- Optimising the use of tools, systems and utilization of personnel
- Repair and refurbishment processes and procedures
- Other tasks as assigned by Service Operations Manager
INTERNAL AND EXTERNAL INTERFACES:
- Customers
- FSE / LCS site contract manager
- FSE / LCS support team including technicians and contractors
- FSE site management team
- PSE global systems operations and development teams
- Operations Managers – FSE & LCS
WHO YOU ARE
- Grade 12
- Minimum 3-5 years of experience in heavy industry, preferably with mineral processing equipment, maintenance or resource planning
- Experience with planning principals’ software programs and maintenance execution in a field service environment.
- Experience working in a customer-focused and fast-paced professional environment.
ESSENTIAL SKILLS AND ABILITIES FOR THIS ROLE
- Strong interpersonal, leadership and administrative skills.
- Good analytical skills able to convert raw data into communicable reporting.
- Willing to actively engage in problem solving.
- Ability to effectively communicate defined reliability guidelines to the customers.
- Capable to identify improvement opportunities that deliver value to the business based on performed analysis.
- Strong written and verbal communication skills in the English with additional languages considered a plus.
- Proficient in Microsoft Excel, Project, Word and PowerPoint.
WHAT'S IN IT FOR YOU
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
- Compensation and rewards - Global incentive program tied to business and performance targets.
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
Job posting end date: 20 February 2026
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- We are seeking an Engineering Manager – Bulk Material Handling to lead and manage Metso’s Project Engineering group, with a focus on Grinding, Bulk Material Handling and Pyro. This role will ensure the delivery of accurate, timely, and high-quality engineering designs, strengthening Metso’s reputation with its client base.
- The Engineering Manager will foster a work environment that promotes quality, efficiency, and profitability by managing resources effectively, applying consistent engineering practices, and driving continuous improvement. Collaboration with global counterparts will be essential to maintain technical competency and alignment across regions.
- In this position, you will report to the Director (Bulk Material Handling)
- This position is mainly based in Cape Town
TEAM YOU BELONG TO
- You will join the Engineering Team and work closely with internal and external stakeholders, such as Management, Sales Managers, Engineering, Procurement, Manufacturing, Field Services, Clients, Suppliers, Sub-Contractors, and Site Staff.
WHAT YOU WILL DO
- Represent the Project Engineering function in the Business Line.
- Leading the Project Engineering team of Grinding, BMH, and Pyro products by executing the Engineer to order assignment
- Developing and maintaining resourcing and competency in engineering to deliver the Project Engineering assignment as per yearly plan.
- Lead the development, implementation and maintenance of engineering procedures, guidelines, Engineering manual, playbook and standards with the help of SMEs.
- Manage project engineering operations for assigned groups both locally and globally.
- Coordinate with Global Engineering groups to ensure consistency and uniformity in Engineering designs and deliverables.
- Working closely with Product Line Engineering and Product Managers, provide technical guidance to other departments including Sales & Proposals, Order Management, Manufacturing, Procurement & Logistics, Project Management, Product Quality Management and Field Service.
- Continuous review, improvement and development of working processes and procedures in responsibility
- Resourcing and organization of external capacity, if required
- Monitor use, development and application of Metso IP
- Align Engineering functional processes and workflows with all functional groups in the business life cycle.
- Maintain a Continuous Improvement mindset in Metso’s PLM.
- Monitor, review and evaluate engineering performance and take corrective action if required.
- Ensure that all work complies to relevant statutory requirements and standards, as applicable.
- Ensure that all the equipment designed by the department is fit and safe for the intended application.
- Provide project support to ensure optimum scheduling for engineering resources.
- Provide oversight and guidance for the improvement of engineering support tools and databases.
- Motivates high levels of performance within the department.
- Resolve team members personnel and location specific issues in coordination with HR.
- Participates in hiring and employment decisions and conducts regular performance review meetings with employees to give timely feedback.
- Assists employees with development needs and sets performance targets and objectives. To ensure for successful implementation of “Engineering Certification Program”
- Sees that employees conform to company policies.
Other Duties
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
- Duties, responsibilities, and activities may change at any time with or without notice.
Supervisory Responsibilities
- This position has direct supervisory responsibilities. Employees are expected to adhere to Metso’s established Leadership Principles.
Qualifications :
Education and Experience
- Bachelor’s degree in engineering / engineering technology (or equivalent experience) required.
- Minimum fifteen (15) years’ engineering experience in an applicable industry
- Minimum ten (5) years’ experience in an engineering management/supervisory position
- Minimum five (5) years’ experience in Product Development or R&D position
- Experience with SAP software/databases or equivalent required.
- Experience with CAD software and EDM systems preferred (Autodesk Inventor preferred )
- Experience in functions such as product design, procurement, fabrication, and quality control added advantage.
Knowledge, Skills, Abilities
- A proven track record of professional accomplishments and reliability.
- High level of MS Office and software skills
- Knowledge of typical business transactions and typical PLM methodology.
- Passionate and engaging individual with focus on improving the operations and business growth.
- Demonstrated leadership and collaboration skills that ensure effective relationship with key stakeholders across the operations and functions.
- Demonstrated ability to organize, prioritize, establish deadlines and oversee completion of multiple assignments with a high degree of accuracy and attention to detail.
- Builds successful relations that focus on productivity and effective problem solving.
- Possesses strong financial acumen, including analytical skills, in addition to possession of intermediate math skills (addition, subtraction, multiplication, and division, decimals and fractions, geometry) for calculations, graphics, etc. Completes multi-step processes which include the calculations of discounts, addition and subtraction of fees, etc.
- Ability to understand engineering drawings and processes required.
- Builds and manages internal relationships; demonstrated negotiation skills.
- Demonstrates strong drive, performance orientation and ability to work under pressure.
- Possesses good interpersonal, communication and presentation skills to manage internal and external interfaces.
- Demonstrates capabilities to support management processes, including strategy process, talent development and performance management.
- Fluent in English. Utilization of other country’s specific language skills desirable.
WHAT'S IN IT FOR YOU
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
- Compensation and rewards - Global incentive program tied to business and performance targets
- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
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- We are looking for a Project Engineer - Bulk Material Handling to spearhead the creation and refinement of technical data, engineering designs, and specifications for bulk material handling infrastructure throughout South Africa’s port network.
- This pivotal role ensures that engineering outputs are delivered safely, efficiently, and in full compliance with applicable standards across all stages of project execution—from initial concept and design through to procurement, construction, and final commissioning. The Project Engineer will be instrumental in embedding technical excellence throughout the entire project lifecycle.
- As a Project Engineer, you will take the lead in developing and optimizing technical documentation, engineering drawings, and design specifications for bulk material handling systems. Your expertise will be vital in driving engineering quality across refurbishment, upgrade, and retrofit initiatives within South African port facilities.
- In this position, you will report to the Engineering Manager
- This position is mainly located in Cape Town, South Africa.
TEAM YOU BELONG TO
- You will join the Invoicing Team and work closely with internal /external stakeholders, such as Management, Suppliers, Sub-Contractors, Clients, Supply and the Sales Team.
JOB DUTIES AND RESPONSIBILITIES
- Perform and review calculations to ensure safe function of equipment for refurbishment, upgrade, or retrofit
- Prepare and review project and product engineering design drawings and documents
- Complete process and mechanical engineering design calculations
- Prepare and review engineering specifications and data sheets
- Develop and review quality plans and equipment Inspection & Test Plans (ITPs)
- Create and validate functional design specification packages
- Prepare and review technical installation, operation, and maintenance manuals
- Draft and assess commissioning and start-up procedures
- Coordinate with procurement and vendors to ensure technical compliance of purchased equipment
- Support project scheduling and cost estimation with accurate engineering inputs
- Participate in design reviews, HAZOPs, and constructability assessments
- Ensure compliance with relevant international and local engineering codes and standards
- Provide technical support during fabrication, construction, and commissioning phases
- Collaborate with QA/QC, HSE, and project management teams to ensure integrated project delivery
- Contribute to lessons learned and continuous improvement initiatives
- Maintain accurate and organized engineering documentation and revision control
QUALIFICATIONS & EXPERIENCE
- Hold a Technical Degree or higher in Engineering
- Possess 6–8 years of experience in engineering roles, preferably within bulk material handling or industrial infrastructure
- Proficient in 2D and 3D CAD software
- Familiar with SAP and Product Lifecycle Management (PLM) concepts
- Strong understanding of Engineering Data Management (EDM) systems
- Knowledgeable in relevant international codes and standards
- Capable of organizing and planning your own work with limited supervision
WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?
- Strong drive, and performance orientation
- Ability to work in a team atmosphere
- Well Spoken and ability to stay calm and focussed under high pressure situations
- Attention to detail and a sense of urgency-oriented behaviours are required
- Highly motivated individual with the ability to work under pressure understand time frames and meet deadlines
- Technical precision and attention to detail
- Strong documentation and specification skills
- Ability to collaborate across multidisciplinary teams
- Commitment to safety, quality, and continuous improvement
- Self-driven mindset with excellent time management
- Self-motivated / performance driven focus on providing excellent customer service
- Prepared to work flexible work hours to meet deadlines when required
- Strong communication, co-operation and interpersonal skills to manage internal and external interfaces
WHAT'S IN IT FOR YOU
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
- Compensation and rewards - Global incentive program tied to business and performance targets.
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
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- The successful candidate will be working as a technical expert in the area of process metallurgy, you will be required to work closely with our African Capital Sales team, to identify, evaluate, and develop new opportunities within operating Brownfield Process Plants.
- The focus will be on Separation and Dewatering process areas, where you will undertake detailed site audits, sampling campaigns, and troubleshooting exercises. Data analysis, modelling and simulation, and the ability to justify new solutions to the client will be critical in this role.
- In this position, you will report to the Head of Technology Management, Separation & Filtration, Africa
- This position is mainly based in Centurion, Gauteng
TEAM YOU’LL BELONG TO
- The Technology Management team consists of experts who are dedicated to serving Metso’s African customers across our extensive proprietary portfolio of Minerals Processing technologies. You’ll be joining a team who are passionate about delivering industry leading, sustainable technology solutions to the African Mining Industry.
- We work closely with internal & external stakeholders, such as Metso’s Global Product Groups and Africa-Wide Partners.
- Our team culture is all about commitment, cooperation and clarity – we go the extra mile for each other. The members in our direct team are located in Centurion ZA, and Espoo Finland.
WHAT YOU WILL DO
- Regularly conduct high level audits of Beneficiation and Dewatering plants at our customer sites, identifying bottle necks and inefficiencies
- Identify opportunities to improve throughput, debottleneck, reduce energy consumption and reagent consumptions, and enhance final product quality
- Propose and execute sampling campaigns and test work wherever required
- Use advanced data analysis, modelling and simulation to propose and fully justify flowsheet improvements to Metso’s clients, with the goal of increasing Brownfield capital sales
- Lead conceptual studies for Beneficiation and Dewatering Plant Brownfield Expansions
- Work closely with Metso’s Technology Managers to prepare tailored solutions and specialized customer offerings
- Whilst onsite, identify, and qualify other new opportunities for Metso’s equipment portfolio, including outright replacement of old equipment, contributing to Metso’s annual Spot Sales targets
- Participate in international conferences, representing Metso Process Technologies
- Build a strong network of both internal and external stakeholders, ensuring Metso continues to meet the on-site support expectations of our African clients
- Travel throughout Africa - customer facing expectation, 50% of the time
WHO YOU ARE
- Matric (Grade 12)
- You have a Metallurgical or relevant engineering degree, with previous exposure to minerals processing separation technologies
- Several years’ experience working on-site in industrial operations, or direct customer facing technical roles
- A growth mindset, curious to learn more and contribute to the success of the team whilst ensuring that our customers always come first
- Ability to plan and lead critical metallurgical trials on laboratory, pilot and industrial scale
- Excellent computer literacy, organizational, interpersonal, and reporting skills – willingness to support the development of technical, sales, commercial, and business development activities within Metso’s Separation technology team
- Good presentation and facilitation skills – ability to represent Metso on an international stage
- You are flexible in your approach to work, and have the ability to travel nationally, internationally and globally as required
- Working in a truly global company, you can navigate various stakeholders with ease and collaborate across diverse cultures and environments
HARD AND SOFT SKILLS THAT ARE ESSENTIAL FOR THIS ROLE
- Customer-centric mindset, able to translate customer issues/needs into profitable business solutions
- Good interpersonal, communication, presentation & facilitation skills
- Adaptability: maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
- Highly motivated individual with the ability to work under pressure and meet deadlines.
- Team Player with ability to work within a matrix organization
- High attention to detail and accuracy
- Prepared to work flexible hours to meet deadlines when required
- Must have proficiency and knowledge of personal computing technologies
- Willing to undertake extensive travel at least 50% of the time)
- Willingness to learn and continually improve own knowledge base
- Driven and independent self-starter focused on meeting or exceeding targets set
- Ability to lead when the situation requires
- Ability to manage own time
- Concern for all aspects of the job; accurately checking processes and tasks
WHAT'S IN IT FOR YOU
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
- Compensation and rewards - Global incentive program tied to business and performance targets
- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
Job posting end date: 02/16/2026
go to method of application »
- The successful candidate will drive growth and profitability of Metso’s Crushing Plants business by combining technical process optimization expertise with strategic business development initiatives.
- The role focuses on solution selling, customer engagement, and long-term market expansion, while ensuring customers achieve measurable improvements in throughput, efficiency, and product quality through Metso’s crushing solutions.
- In this position, you will report to the Head of Technology Management.
- This position is mainly based in Centurion, Gauteng
TEAM YOU’LL BELONG TO
- Additionally, the Business Development Manager will develop and maintain internal and external relationships in own area of responsibility and work across teams to contribute to the overall growth objectives of the business.
WHAT YOU WILL DO
Market Development & Strategy
- Analyse market trends, competitor activities, and customer needs to identify growth opportunities in mining and aggregates
- Develop and execute regional business development plans for crushing plants and related units
- Support pricing strategies and value-based selling initiatives
- Expand market share through strategic partnerships and solution selling
Customer Engagement & Technical Advisory
- Build and maintain strong relationships with key customers, EPCs, and industry stakeholders
- Act as a trusted advisor by providing expert-level service and feedback on equipment performance
- Identify and qualify new projects, including expansions and greenfield opportunities
- Promote Metso’s full crushing solutions portfolio, including upgrades, automation, and digital tools
Process & Plant Optimization
- Conduct site-based audits of crushing circuits to identify bottlenecks and inefficiencies
- Develop and simulate optimized flowsheets using JKSimMet, Bruno, and HSC Chemistry
- Translate ore characteristics into crusher selection and layout recommendations
- Collaborate with site teams to implement process changes and monitor performance improvements
Sales Enablement & Project Pipeline
- Collaborate with Sales Managers and Product Specialists to develop proposals and win strategies
- Support tendering processes with technical-commercial alignment
- Maintain accurate pipeline data, provide forecasts, and ensure timely closure of opportunities
- Drive cross-selling opportunities with other Metso product lines
Study Management & Technical Assurance
- Lead conceptual and pre-feasibility studies for crushing circuit expansions or new projects
- Ensure alignment with Metso’s engineering standards and client expectations
- Provide technical assurance and peer reviews for project deliverables
Training, Mentorship & Innovation
- Train site engineers and metallurgists on simulation tools and process audit techniques
- Promote best practices in data collection, sampling, and circuit analysis
- Evaluate and introduce new crushing technologies, automation tools, and digital solutions
- Stay abreast of innovations in sensor-based ore sorting, AI-driven control systems, and predictive maintenance
KPI's & Performance Metrics
- Revenue growth from crushing plants and units
- Number of new projects identified, converted, and successfully implemented
- Market share increase in target mining segment
- Customer satisfaction and retention scores
- Measurable improvements in plant throughput, energy efficiency, and product quality
- Accuracy of pipeline forecasting
Core Competencies
- Strategic thinking and market analysis
- Deep technical expertise in crushing and screening operations
- Excellent negotiation, communication, and technical presentation skills
- Strong analytical and problem-solving ability
- Ability to work in a matrix organization and lead cross-functional initiatives
- High customer orientation and relationship management
Operating Context
- Geographic Focus: African mining operations, with emphasis on copper, gold, PGMs, and cobalt sites
- Travel Commitment: Frequent travel across mine sites to conduct audits, support implementations, and engage with client teams
- Work Approach: Agile, responsive, and focused on delivering measurable value through technical excellence and business growth
WHO YOU ARE
- Matric (Grade 12)
- Bachelor’s degree in Mineral Processing, Mechanical Engineering, or Mining Engineering or related field
- Greater than 5 years of combined experience in business development, sales, and technical optimization within mining/aggregates equipment
- Strong knowledge of crushing technology, plant design, and mineral processing (copper, gold, PGMs, cobalt)
- Proven track record in solution selling, project acquisition, and process optimization
- Proficiency in simulation tools like JKSimMet, Bruno, and HSC Chemistry
HARD AND SOFT SKILLS THAT ARE ESSENTIAL FOR THIS ROLE
- Strategic thinking and market analysis
- Deep technical expertise in crushing and screening operations
- Excellent negotiation, communication, and technical presentation skills
- Strong analytical and problem-solving ability
- Ability to work in a matrix organization and lead cross-functional initiatives
- High customer orientation and relationship management
WHAT'S IN IT FOR YOU
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
- Compensation and rewards - Global incentive program tied to business and performance targets
- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
Job posting end date: 02/16/2026
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