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  • Posted: May 19, 2021
    Deadline: Not specified
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  • MSX International (MSXI) is a business process outsourcing company with more than 6,000 employees providing technology-based services in more than 80 countries. Together with the Sewells Group, a wholly-owned subsidiary, MSXI is the worlds largest provider of retail solutions to automotive OEM`s and their dealers. Together they create value by enhancing cust...
    Read more about this company

     

    Technical Specialist

    DUTIES AND RESPONSIBILITIES

    •  Responsible for the technical review and approval of claims over R5, 000.00
    • Ability to analyze repair shop claim information to determine contract coverage.
    • Ability to speak confidently about extended service business products and prior approval process.
    • Ability to utilize web based technical service information to complete the claim adjudication process.
    • Ability to exercise independent judgment and decision making.
    • Interface with ESB Managers for responsible countries as necessary for claim exception handling, policy clarifications and recommendations, and supporting marketing materials.
    • Communicate professional, grammatically correct verbal responses to customer concerns and inquiries.
    • Escalate, as appropriate, identified customer inquiries and concerns.
    • Meet or exceed all program specific performance metrics.
    • Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer satisfaction and service level results.
    • Support and sustain a positive work environment that fosters team performance through own work and behavior.
    • Be receptive to performance feedback and work on improving own skills.
    • Work on activities and/or projects as requested by Team Leader/Management.
    • Responsible for data and claim analytics improvements.
    • Ensure accuracy of analytical and data mining results to confirm financial impact.
    • Participate in meetings to provide technical aspects of claim processing.
    • Ensure technical procedures are documented and consistently utilized by all front-line employees.
       
    • Provide dealer technical claims training when required.
    • Support the ESB Cost Control Manager with assistance as needed.
    • Occasional local travel will be required to meet with dealers, suppliers for audit and training as per management request.

    EDUCATION AND EXPERIENCE

    • Grade 12 or equivalent
    • Minimum 3 year of customer service
    • Minimum 1-year recent experience in automotive industry or insurance claims experience
       

    SKILLS

    • Excellent negotiation skills and consultative approach
    • Establish rapport and portray a knowledgeable and courteous impression to the caller
    • Excellent interpersonal skills in a team environment
    • Communicate and articulate in an effective manner both verbally and written
    • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)
    • Flexibility and adaptability in a fast-paced environment
    • Reasoning ability and logical thinking

    Method of Application

    Interested and qualified? Go to MSX International on careers.msxi.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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