Technical Supervisor at Fidelity Services Group

Key Responsibilities:

• Develop and maintain project plans, timelines, and budgets
• Ensure projects are completed on time and within budget
• Ensure that Project and Service SHEQ requirements in terms of standard legislative requirements are adhered to at all times.
• Coordinate with clients to understand their needs and expectations
• Provide regular updates on project progress to senior management and clients
• Identify and address any potential risks or roadblocks in project delivery
• Monitor and maintain quality assurance processes to ensure high client satisfaction
• Develop and implement service improvement initiatives based on client feedback
• Collaborate with cross-functional teams to support project delivery and service excellence
• Stay up-to-date on industry trends and best practices in service delivery and project management

Qualifications:

• Project management qualification
• At least 5 years of experience in project management and service delivery
• Proven track record of successfully delivering projects on time and within budget
• Experience managing cross-functional teams and working with clients
• Strong communication and interpersonal skills
• Proficient in project management tools and software
• PMP certification or similar project management certification is preferred

Skills and Attributes:

• Business / Project Financial Acumen
• Strong written and verbal communication skills
• Very good presentation skills
• Drive for results
• Ability to communicate at all levels
• Develops and Inspires Others
• Balances Immediate and Long-Term Priorities
• Strong administration skills
• Managing Diversity
• Very good planning skills
• Time management