Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Purpose of the role:
- reporting to the Regional Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
- Valid Driver’s License with own reliable transport is required.
- At least 10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
- Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- General management and supervision of security staff to ensure that required performance is met at all times
- Dealing with all required administration matters
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters
- Ensuring that all HR related queries are dealt with promptly
- Formulate disciplinary actions
- Ensuring the timeous submission of employment forms to the Regional Office.
- Submitting relevant weekly / monthly incident and general reports to Management
- Investigating incidents and reporting on such
- Must have sound knowledge of the ISO 9001:2008 Management System.
Other personality attributes:
- Assertiveness
- Initiative
- Strong leadership ability
- Presentable
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Armed Reaction Officers
- Matric/Grade 12 (Minimum Grade 10)
- Valid PSIRA Grade C registered
- Valid Armed Response
- Driver’s licence - Code 8/EB (minimum 2 years driving experience)
- Valid Firearm Competency (Business purposes)
- Previous AR experience preferential
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Key areas of responsibility will include:
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals
- Auditing and verifying the access registers on a daily basis and generating exception reports
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
- General management and supervision of security staff and ensuring that all their queries are dealt with promptly
- Submitting relevant monthly reports to the Client and Management
- Managing business budget at operational level
Skills required:
- Matric certificate and minimum Psira Grade A registered and accredited
- At least 5 years’ experience in security supervising
- Experience in Quality Management System
- Must have a clean criminal record
- Must be computer literate and have an excellent knowledge on compiling Security incident reports and dockets
- Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential
- Incumbents should be prepared to work shifts
- Code 8 Drivers license
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QUALIFICATION & EXPERIENCE:
- Grade 12 or equivalent
- Knowledge of customer service principles and practices
- Telephonic Sales Support
- Knowledge of administrative procedures
- Knowledge of security industry beneficial
- Fully bilingual
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer literate (MS Office, Listener, Outlook, Internet)
- Customer focused
- Driven for results
- Ability to achieve set goals
- Excellent communication skills (verbal & written)
- Manage conflict & problem-solving skills
- Interpersonal skills
- Listening skills
- Initiative
- Adaptability
- Stress tolerance
- Self Motivated
- Passion for Service Excellence
- Ability to multitask
- Able to work accurately & efficiently with attention to detail
MAIN PURPOSE OF JOB:
- To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention.
- Booking of appointments with Relocation and Reconnecting Customers.
- Managing of Diaries for Sales Consultants
- Scheduling of system removals
- To ensure Credits and refunds is processed if needed on a daily basis
- To ensure all BOC is processed if needed on a daily basis
- To ensure all admin is completed on a daily basis
- The overall purpose is to ensure that there are no delays in setting appointments for consultants and communicating such appointments with the consultants and Customers.
- The Incumbent should ensure the effective and efficient management of sales leads and receiving feedback from Sales Consultants regarding the outcome of appointments.
- The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer’s requirement and in line with ADT’s SOP’s. The incumbent will also vigorously attempt to obtain both RECON/RELOC customers details and book appointments for Sales Consultants to meet with RECON/RELOC customers.
- Further duties require daily capturing of moving cancellations, scheduling of appointments for Sales Consultants on Custsat/Opens cape and Listener with regular follow-up with Customers and Sales Consultants to ensure customer satisfaction.
KEY PERFORMANC AREAS:
PROCESSING OF MOVING CANCELLATIONS, BOOKING OF APPOINTMENTS, CLIENT LIAISON AND ADMINISTRATION.
- Receive and process moving cancellations
If no new owner details is obtained to allocate/create an Pro-Mo lead and follow-up date
- Qualify and call on all “new leads”
- Attempt to book appointments with both RELOC/RECON Customers.
- Schedule appointments in Sales Consultants dairies
Follow up on all unclosed leads
- Handle calls or inquiries from customers who wish to cancel their service when moving properties
Keep internal and external customers informed at all times of what the status is in their relocating process
- Keep accurate records of discussions or correspondence with customers
- Communicate and coordinate with internal departments and or branches
- Record cancellations and appointments on Customers at, Sales Consultants Diaries and Listener
- Ensure that where Reconnections are not possible system removals are booked
- Analyze statistics or other data as required by management
- Processing BOC
- Booking of Pro-Mo leads
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Job Level Summary Information
Impact :
- Playing a vital role in assisting to improve Business Recon Rate and Attrition.
Min Requirement:
- Grade 12
- Customer Service experience is essential.
- Admin skills
- Understanding of Call Centre policies and practices.
- Sales experience.
- Proven experience in driving results and exceeding targets.
- Managing a team or Supervisory experience will be advantageous.
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Listener experience advantageous
Other required Attributes:
- Integrity and trust
- Action orientated
- Business Acumen
- Attention to detail
- Time Management
- Drive for results
- Strong Interpersonal skills and managerial skills and able to handle conflict professionally
- Knowledge of a broader spectrum of cold calling and selling.
- Able to work under pressure, Target driven, Self-motivated and Innovative
- Accurate updating of reports
- Outstanding communication and negotiation abilities as well as Proficient in English
- Attention to detail and High energy levels
- Knowledge of performance evaluation procedure
- Ability to multi-task and Skilled in handling Objections telephonically
People and productivity Management:
- Manage a dedicated team of Outbound Sales Agents
- Keep track of attendance, daily, weekly and monthly statistics. Paid time off, sick days and annual leave taken.
- Motivate and encourage agents trough possitive communication and feedback.
- Hire and on-board new agents
- Conduct regular performance reviews and arrange training for under performers
- Ensure a safe and harmonius working environment
- Monitor sales appointments hourly.
- Monitor Sales queues and track as well as manage turnaround time
- Ensure all escalation processes are followed according to agreed procedure for client service
- Ensure all escalation processes are followed according to agreed procedure for QA and Openscape
- Doing hourly, daily, weekly and monthly reporting
- Manage by walking around. Be visible to answer questions and to ensure ownership of escalations queries, resolutions and follow-up
- Investigate ways to upskill Agents in dialy management and call planning
- Coach and train the sales agents.. Assist the business with Campaigns, Pilot (Stop and Knock buddy system) and Projects as and when required
- Assist with level 1 Service level when needed
- Ensure staff administartion is completed daily and is up to date in line with SOP’s
- Customer service management is needed with customer complaints, queries or reception visits as well for internal and external cusomers
- Assist with stats analysis and investigations on business request
- Ensure GM target for Moving to App, Like for Like Reconnection and relocations numbers are achieved.
- Ensure the team does honest and ethical appointment booking inline with company rules. At all times.
People/Function Management:
- Reporting to – CCC Sales Manager
Essential Job Responsibilities
Major Responsibilities
- Handling of inbound and outbound queries escalated to your level.
- Ensure correct and effective booking Relocation and Reconnection appointments.
- Ensure correct cancelling of moving profiles for your area.
- Ensure great customer service is delivered in your team at all times.
Achieve ALL targets examples but not limited to QA, Like for Like, strike rates, GM and KPI’s.
- Assisting in the planning/implementation of new processes/projects/campaigns.
- Complete Adhoc paperwork/reporting/tasks/functions/requests as required.
- Work closely within a team to identify/solve queries and staff wellbeing.
- Ensure Team is logged in as per CCC workforce requirements on Openscape
- Ensure SOP Compliance and Adherence
- Devise ways to optimize processes and keep agents motivated
- Prepare monthly / annual results and performance schedules
- Attend promotions/Training as required on an Adhoc basis off site.
- Ensure Reporting is completed accurately hourly/daily/weekly/monthly as required.
- Client billing to be captured correctly activated and maintained.
- Adhere to all other CCC policies and procedures
- Ensure Appointments adherence, sales rules and channel discipline is followed in line with company requirements.
- Manage the telephonic recon process
- Manage unlink process
- Manage correct NNOD stop and knock process
- Drive inter-departmental technical liaison regarding installation booking or link up booking, between your team and technical team.
- Attending meetings, training, conferences and workshops when required.
- Do todays work today. Do not leave unattended emails for the next day.
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Main purpose of the job:
- To achieve and exceed all regional sales targets as set by the business.
Qualification & experience:
- Matric.
- Previous sales management experience with a successful track record.
- Minimum of 5 years sales experience with a successful track record.
- Sales / Marketing degree or diploma
DUTIES:
Sales:
- In conjunction with the Branch Managers conduct sales projections per geographical area.
- Set sales and growth targets.
- Analyse sales figures and the provision of data information to enable management to take business decisions.
- Assist direct reporting Sales Consultants to meet set targets, and support Branch Managers in managing their sellers to achieve sales targets.
- Provide Induction, Sales and Product training to Sellers in conjunction with the technical team.
- Ensure debtors control in respect of new clients and installations are in place
- Handle client complaints.
Marketing:
- Ensure that any product approved by the Technical Department is sold by the Sales Consultants.
- Give feedback from clients and consultants about products to the Technical department or suppliers.
- Analyse marketplace to establish needs.
- Assist in market research of any new product before the product is launched.
- Ensure that products are available at the right time at the right place.
- Ensure the lead times are in line with customer needs and demands.
- Formulate and implement pricing strategies for products and services.
- Ensure that pricing strategies deliver highest margin while optimising growth in clients
- Ensure that pricing strategies are in line with overall corporate and marketing plans.
- Formulate discounts and specials where appropriate.
Advertising and Promotions:
- Formulate and implement advertising objectives in line with corporate and marketing plans.
- Analyse industry and competitor advertising strategies.
- Control advertising budget.
- Liaise with advertising suppliers.
- Assess effectiveness of advertising.
- Formulate and implement promotion strategy and objectives.
- Conduct planning and execution of promotions.
- Ensure that material for a public relations exercise meet overall communication objectives.
Management:
- Compile, implement and control marketing plan and budget.
- Assist Client Service Department with the analysing of client complaints.
- Supply marketing related information to management team.
- Attend management meetings.
- Formulate and implement strategies for LSS department as well as corporate business hub.
- Compile and implement policies and procedures.
- Compile and implement performance appraisal system.
- Conduct sales meeting.
Client Liaison:
- Assist with any problems or complaints.
- Give full feedback to clients when necessary.
Human Resources:
- Recruit and assist with the recruitment of new sales staff.
- Involved in disciplinary hearings.
- Identify training needs and arrange for training.
Job requirements & other attributes:
- Computer Literate (MS Office, advanced Excel, PowerPoint).
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Job Description:
- We are seeking a dynamic and knowledgeable FireBlock Consultant to join our team.
- The primary responsibility of this role is to sell and advise clients on our FireBlock products, a revolutionary technology in fire suppression. In addition to promoting FireBlock, the consultant will also be responsible for the selling of fire response services, providing clients with comprehensive fire safety solutions.
- The ideal candidate will possess a deep understanding of fire prevention products and services, excellent communication skills, and the ability to build strong relationships with clients in various industries.
Key Responsibilities:
- Sales of FireBlock Products: Promote, sell, and demonstrate the benefits of FireBlock products to existing and potential clients, ensuring they understand the full range of applications and how it enhances fire safety.
- Fire Response Services Sales: Identify and approach clients with a need for fire response services, offering customized solutions that integrate with their fire safety requirements.
- Client Consultation: Serve as the subject matter expert for FireBlock, providing clients with advice, recommendations, and technical expertise regarding fire suppression and safety compliance.
- Product Knowledge: Stay up-to-date with the latest FireBlock products, industry trends, and fire safety regulations to ensure accurate and timely advice to clients.
- Relationship Management: Build and maintain long-lasting client relationships by delivering excellent customer service and tailored fire safety solutions.
- Achieve Sales Targets: Meet or exceed sales goals for FireBlock products and fire response services by identifying opportunities and closing deals.
- Reporting: Prepare regular sales reports, including client feedback, sales performance, and opportunities for improvement.
- Collaboration: Work closely with internal teams such as marketing, product development, and fire response units to ensure cohesive service delivery and sales strategies.
Key Requirements:
- Proven experience in sales, particularly in fire safety products or a similar industry.
- Strong understanding of fire suppression systems, preferably with knowledge of FireBlock technology.
- Excellent communication and interpersonal skills, with the ability to convey technical information clearly.
- Ability to negotiate and close sales effectively.
- A proactive and customer-focused attitude.
- Ability to work both independently and as part of a team.
- Valid driver's license and willingness to travel to meet clients.
Preferred Qualifications:
- Experience in fire safety consulting or a related field.
- Familiarity with fire safety regulations and compliance standards.
- Technical knowledge of fire suppression systems or previous experience with FireBlock products.
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AIM PURPOSE OF JOB:
- Sell basic alarm kit and remote panic button systems to new clients.
QUALIFICATION & EXPERIENCE:
- Matric
- Direct Sales experience
- PSIRA Grade C (Advantageous)
Duties and Responsibilities: Sales
- Cold calling for rented and new clients (Self and Team)
- Achieve revenue sales target
- Networking for leads
Competencies (Technical and Behavioural)
- Directing others
- Informing
- Motivating others
- Planning
- Time management
- Drive for results
- Action Oriented
- Priority setting
- Functional / Technical Skills
- Customer Focus
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Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
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Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
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Position Summary:
- The purpose of the Onsite Fleet administration role is responsible for supporting the Autobody workshop and panel shop with regards to all administration.
Key Responsibilities:
Fleet Administration:
- Booking in of vehicles for mechanical repairs, services, panel beating, ad hoc repairs at supplier premises in conjunction with Autobody representative
- Ensure vehicles are not under warranty, maintenance, or service plans
- Receive mails or calls from Fleet Controller and Regional Fleet Manager to make a booking for any repairs and services
- Check history of each vehicle
- Receive quote and load information accurately on GreenFleet
- Ensure correct vehicle registration number, fleet number, odometer reading is recorded on the quote
- Ensure that all repairs have its own quote e.g.: panel beating, mechanical, service etc
- Ensure vehicle history report and all relevant documentation is attached prior to sending quotes for approval to Fleet Manager
- Repair cost verification - Flag any discrepancies e.g.: duplicate repairs, incorrect labour rates, incorrect odometer readings etc
- Send quote for approval to Fleet Manager
- Confirm that purchase order was received
- Follow up on delays with approvals
- Daily follow up repairs in progress
- Weekly report on vehicle repair statuses
- Daily report on open purchase orders
- Consolidate open purchase order report
- Follow up with suppliers on invoices
- Verify costs on invoices
- Receive and receipt invoices against correct purchase orders
- Attend to and resolve queries
- Load daily quotes received from all suppliers on tracking report
- Liaise with suppliers, fleet controllers, fleet managers and internal customers
Office Administration:
- Maintain accurate filing records for vehicle fleet
- Ad hoc administrative tasks as delegated by Admin Manager and Fleet Manager
- General administrative duties (printing, scanning etc)
Qualifications and experience:
- Matric
- 5 Years’ experience in an administrative role within a fleet maintenance or workshop environment
- Maintenance call centre (advantage not compulsory)
- Knowledge of car parts, service levels, labour rates, licencing and COF’s, tyres etc
- Strong technical background
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Overall Purpose of the job:
- Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning
Minimum qualifications and experience:
- Matric or equivalent
- Minimum 3 years’ experience as an Electronic Security technician
- Programming, wiring, installations and fault-finding experience
- Valid code 08 driver’s license essential
- Must be PSIRA registered (Grade E, D C) OR Can Apply through Fidelity-ADT
Job Requirements:
- Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
- Installation and Maintenance of electric fences
- Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
- Integration of Electric fencing, CCTV, and Intruder alarm systems
- Setup and maintenance of wireless, fibre and copper networks
- Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
- Oversight and design of big projects
- IT and Network support
- Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)
Main duties & Responsibilities:
- Program system as per specifications
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
- Keep stock up to date and assist store man with stock take
- Keep the company vehicle clean
- Submit petrol slips
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Minimum Requirements
- Bachelor's degree in business, marketing, or a related field
- Proven experience in key account management and sales.
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office.
- Willingness to travel as needed.
Duties & Responsibilities
- Develop and maintain strong relationships with key accounts to ensure customer satisfaction and retention.
- Collaborate with internal teams to develop and implement account strategies that align with the company's objectives.
- Identify new sales opportunities within key accounts and ensure growth and profitability.
- Prepares detailed proposals/quotes dependent on each consumer’s requirements
- Assist with planning roadshows and marketing activations, ensuring visibility
- Provide regular updates and reports to senior management on account performance and sales forecasts.
- Resolve customer issues and concerns in a timely and professional manner.
- Stay informed about industry trends and competitor activities to identify potential threats and opportunities.
- Prepares detailed proposals/quotes dependent on each consumer’s requirements
- Travel to meet with key clients and attend industry events as needed
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Key Responsibilities:
- Greet and welcome guests and visitors in a friendly and professional manner
- Answer and direct phone calls to the appropriate person or department
- Manage incoming and outgoing mail, packages, and deliveries
- Maintain a clean and organized reception area
- Assist with scheduling appointments and meetings
- Provide administrative support to various departments as needed
- Keep track of office supplies and place orders when needed
- Maintain confidentiality of sensitive information
Qualifications:
- High school diploma or equivalent
- Previous experience in a similar role preferred
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite
- Strong organizational and multitasking abilities
- Professional and friendly demeanor
- Ability to work independently and as part of a team
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Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
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Introduction
- Collect on outstanding Commercial amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off
Minimum Requirements
- Matric
- Credit Management or Finance related qualification
- 2-3 Years Collections experience in a high volume consumer environment
- Strong knowledge of Microsoft Office & Excel
- Working knowledge of LSN and SAP
- Strong People & Communication skills
Job Specification
- Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
- Accurately record notes resulting from outbound calls to clients in the Listener system;
- Ensure that the minimum number of prescribed collection calls are achieved daily;
- Capture debit order resubmissions in the Listener system;
- Verify client information in the Listener system when making contact with clients;
- Convert clients from printed communication to electronic communication;
- Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
- Follow up on client payment commitments;
- Issue letters of demand & suspension to clients in accordance with the collection policy;
- Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
- Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
- Understand & communicate company policies, collection policies & service-specific information to clients;
- Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
- Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
- Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
- Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
- Communicate the outcome of the resolved query to customers (both internally & externally);
- Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
- Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
- Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
- Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
- Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
- Participate in various ad-hoc projects within the Credit Control Department;
- Ensure a high standard of housekeeping at all times.
Skills and behavioural competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Ability to work under pressure & with difficult customers
- Excellent telephone skills
- Computer literate – intermediate Excel skills requirement
- Accuracy & attention to detail essential
- Excellent reconciliation skills
- Attention to detail
- Interpersonal skills
- Consistency
- Resilient
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Duties & Responsibilities:
- Ensure neat, correct and timeous installation of fire equipment. Installations to be in line with
- business and industry standards and meet accreditation i.e. SANS 1475
- Work within the framework of hours quoted per job
- Ensure that any changes required on site to install instructions due to changes on sites are
- timeously reported to the sales person responsible for the quote
- Be able to identify all product faults and recommend repairs/service required
- Ability to read drawings, and apply compliant solutions
- Understand and manage own deliverables, scope and good time management
- Work effectively with sales, commissioning engineers and Project Manager
- Work and adhere to detailed commissioning plans which identifies the activities needed to
- successfully install/service, commission and handover sites,
- Proper control over all documents and records of all tests on site to include in handover
- documents as proof of functional testing. Timeous handing in of all completed job cards.
- Be able to manage an assistant where required.
- Adherence to project and EHS plans;
- Keep forms and records to document daily project activities;
- Monitor the progress, and communicate daily to site client and Fidelity Fire Solutions Project
- Manager and make adjustments as agreed with Project Manager to ensure the successful
- completion or projects;
- Ensure quality of work on site to ensure that it meets the project standards and
- specifications;
- Check stock before deployment to site and when on site in order to ensure everything
- required is available. This includes managing any vehicles stock that may be issued.
- Ensure any deviations in required materials is timeously reported to the project manager to
- allow time for ordering
- Maintaining a good customer relationship with all Commercial Clients whilst on site.
- Overtime work required from time to time
Minimum qualifications and experience:
- At least 5 (five) year’s experience in a similar 1475 service and installation role within Fire
- Industry.
- Working knowledge and application of applicable SANS legislation.
- SAQCC registered
- Experience of carrying out fire risk assessments, audit and due diligence inspections of
- existing buildings
- Computer Literate (MS Office)
- Reliable transport
- Valid driver’s licence
- Valid passport
- Willing to travel within the borders of South Africa as well as Sub-Saharan Africa and Abroad
- when required
Skills and Attributes:
- Customer focused
- Confidence
- Excellent communication and presentation skills
- Drive for results / consistent deliverer
- Entrepreneurial
- Business acumen / strategic vision
- Agility
- Accountability
- Collaborative
- Resilience
- Work under pressure in a fast moving growth environment
- Action Oriented
- Priority setting
- Approachability
- Functional / Technical Skills
- Integrity and Trust
- Informing
- Planning
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Key Responsibilities:
- Develop and maintain project plans, timelines, and budgets
- Ensure projects are completed on time and within budget
- Ensure that Project and Service SHEQ requirements in terms of standard legislative requirements are adhered to at all times.
- Coordinate with clients to understand their needs and expectations
- Provide regular updates on project progress to senior management and clients
- Identify and address any potential risks or roadblocks in project delivery
- Monitor and maintain quality assurance processes to ensure high client satisfaction
- Develop and implement service improvement initiatives based on client feedback
- Collaborate with cross-functional teams to support project delivery and service excellence
- Stay up-to-date on industry trends and best practices in service delivery and project management
Qualifications:
- Project management qualification
- At least 5 years of experience in project management and service delivery
- Proven track record of successfully delivering projects on time and within budget
- Experience managing cross-functional teams and working with clients
- Strong communication and interpersonal skills
- Proficient in project management tools and software
- PMP certification or similar project management certification is preferred
Skills and Attributes:
- Business / Project Financial Acumen
- Strong written and verbal communication skills
- Very good presentation skills
- Drive for results
- Ability to communicate at all levels
- Develops and Inspires Others
- Balances Immediate and Long-Term Priorities
- Strong administration skills
- Managing Diversity
- Very good planning skills
- Time management
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Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
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Job Description:
- We are seeking a dynamic and knowledgeable FireBlock Consultant to join our team. The primary responsibility of this role is to sell and advise clients on our FireBlock products, a revolutionary technology in fire suppression. In addition to promoting FireBlock, the consultant will also be responsible for the selling of fire response services, providing clients with comprehensive fire safety solutions.
- The ideal candidate will possess a deep understanding of fire prevention products and services, excellent communication skills, and the ability to build strong relationships with clients in various industries.
Key Responsibilities:
- Sales of FireBlock Products: Promote, sell, and demonstrate the benefits of FireBlock products to existing and potential clients, ensuring they understand the full range of applications and how it enhances fire safety.
- Fire Response Services Sales: Identify and approach clients with a need for fire response services, offering customized solutions that integrate with their fire safety requirements.
- Client Consultation: Serve as the subject matter expert for FireBlock, providing clients with advice, recommendations, and technical expertise regarding fire suppression and safety compliance.
- Product Knowledge: Stay up-to-date with the latest FireBlock products, industry trends, and fire safety regulations to ensure accurate and timely advice to clients.
- Relationship Management: Build and maintain long-lasting client relationships by delivering excellent customer service and tailored fire safety solutions.
- Achieve Sales Targets: Meet or exceed sales goals for FireBlock products and fire response services by identifying opportunities and closing deals.
- Reporting: Prepare regular sales reports, including client feedback, sales performance, and opportunities for improvement.
- Collaboration: Work closely with internal teams such as marketing, product development, and fire response units to ensure cohesive service delivery and sales strategies.
Key Requirements:
- Proven experience in sales, particularly in fire safety products or a similar industry.
- Strong understanding of fire suppression systems, preferably with knowledge of FireBlock technology.
- Excellent communication and interpersonal skills, with the ability to convey technical information clearly.
- Ability to negotiate and close sales effectively.
- A proactive and customer-focused attitude.
- Ability to work both independently and as part of a team.
- Valid driver's license and willingness to travel to meet clients.
Preferred Qualifications:
- Experience in fire safety consulting or a related field.
- Familiarity with fire safety regulations and compliance standards.
- Technical knowledge of fire suppression systems or previous experience with FireBlock products.
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MAIN PURPOSE OF JOB:
- Manage all services done in the area, client queries and manage service technicians.
QUALIFICATION & EXPERIENCE:
- Grade 12 or equivalent
- Minimum 3 years management experience
- Customer Service experience
- People management experience
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer literate (MS Office, Listener, Outlook, Internet
- Knowledge of Listener advantageous
- PSIRA Registered (Grade B)
- Valid Driver’s Licence
- Conversant in SAIDSA requirements
KEY PERFORMANCE AREAS:
- TECHNICAL TARGETS
- EHS
- PEOPLE MANAGEMENT
- ADMINISTRATION
DUTIES:
- Plan and manage the service callouts
- Liaise with clients with regards to technical and account queries
- Meeting Field Force Transformation (FFT) targets
- Ensure proper stock control and counts in technical vehicles as well as inspections
- Manage Health and Safety and injuries on duties
- Conduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks
- Conduct SHE meetings and toolbox talks with Installations staff
- Identify Training and development needs among staff and coach accordingly
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
- People management, including all HR related issues as well as staff development
- Work closely with the staff members to identify and solve queries
- Staff Wellbeing
- Complete the following reports- figures and targets, late service calls, fuel consumption and kilometres, red/green flag and SMS test.
- Check and distribute fines to installations staff and obtain signed AOD’s
- Check individual installers cellphone bills and obtain signed AOD’s
- Check Installer drive sheets i.e. arrival and departure times at sites
- Receive and attend to Listener notes and provide feedback
- Address emails received from internal departments and provide feedback
PERFORMANCE STANDARDS:
- Ensure that weekly service targets are met
- Ensure first time resolution to client query and the correct payments are received for service calls.
- Ensure that FFT targets are met as set out in the budget for the branch.
- Minimise stock loss to less than 1%.
- Ensure that all incidents are reported to HR within 24 hours of the incident occurring
- Ensure inspections are conducted on a monthly basis and discrepancies reported to Installations Manager / HOD
- Ensure toolbox talks and SHE meetings are conducted monthly and minutes sent to HR Officer – EHS
- Ensure that the terminated paperwork is submitted to HR for processing
- Ensure that staff performance is monitored and recorded regularly
- Ensure that staff are given the proper training and in line with the work completed
- Ensure that queries are dealt with effectively and efficiently
- Ensure that AOD’s are signed and submitted to payroll before 10th of each month for payroll cut off
- Ensure that Listener notes and emails are attended to timeously and feedback provided
- Ensure that Installers whereabouts are recorded accurately
- Ensure that reports are completed on a weekly basis and sent to Installations Manager
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Minimum Requirements:
- Driver’s License (EB)
- Certified K53 driving Instructor – (Valid Driving Instructor Certificate from a Provincial Traffic Training College or MasterDrive)
- Microsoft Windows and Microsoft Office Packages
- Grade 12 / NQF 4
- PSIRA Grades E-B
- Assessor registration with ETDP SETA & SASSETA
- LMV Drivers License (Minimum of three years’ experience)
- Ability to communicate well in English
- Clear Criminal Record
Key Performance Areas:
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
Other personality attributes:
- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accuracy
- Customer orientated
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PURPOSE:
- The role of the Sales Support Coordinator is to ensure the effective and efficient management of sales leads, receiving of feedback from Sales Consultants regarding the outcome of appointments.
Your job description encompasses, but is not necessarily, limited to the following:
Requirements:
- Matric (Grade 12)
- Great communication skill (English, Afrikaans)
- Very strong administrative and computer skills
Key Performance areas:
SALES SUPPORT
- Receiving of feedback from Sales consultants regarding the outcome of appointments daily
- Capture and record all relevant information on sales systems and update the call status accordingly
- Handling of red flags and resolution of related sales complaints
- Handling of sales related enquiries by clients not related to new leads or leads in “Follow Up”
- Creating of leads where the clients did not call into the company (e.g. Website Leads, Self-Generated)
- Obtain quote value for reporting
- Creating leads to be process paperwork
VERIFICATION OF DATA
- Addresses on sales system (Recon or New client?) when loading a new lead for the processing of paperwork. Ensuring that no information related to leads are duplicated, this includes but is not limited to the loading of duplicate leads
- Ensure correct DOA levels have been signed off for contracts and quotes.
CREDIT VETTING AND DIRECT SALES
- Load lead onto the sales system
- Record the receipt of the application on the control sheet
- Check and copy submissions
- Ensure that the applications received meet the minimum standards
REPORTING AND COMMUNICATION
- Assist with any problems or complaints
- Give full feedback to clients where necessary
- Ensure that information is communicated in a timely and accurate manner to all team members
CREATING OF PO REQUISTIONS AND RECEIPTING
- Receive quotes from District Sales, technical and Community Development team for purchasing of goods
- Ensure DOA signs off for approval
- Create requisition on SAP system or financial system
- Ensure PO is generated and submitted to supplier by procurement department
- Receive Goods delivery note and invoice for receipting
- Inform accounts payable to make payment to supplier once receipting of invoice is processed
- Follow up with Suppliers for outstanding PO`S generated
GENERAL
- Have knowledge about all facets pertaining to your position
- Attend all required meetings and training sessions
- Keep your workstation/office neat and tidy at all times
- Not abuse company telephone for private calls
- Filling, faxing, ordering of stationary and all other office duties
- Adhere to shift roster and office hours
- Emails to be processed daily (up to date by COB)
- Assisting with other ad-hoc tasks , analysis and projects as and when required by Management
Standing Operating Procedures
- Ensure that the disciplinary code is adhered to at all times
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed upon targets
- Meeting and keeping on agreed upon targets – performance
- High standard of service must be upheld
- Ensure SOX compliance at all times
- Ensure that the Big 5 principles are upheld at all times
Not limited to the following (Receptionist duties):
- ADHOC Duties:
- Support and assist special projects initiatives
- Maintain branch statistical information
- Seller Administration support and processing of sales
- Branch Customer Support and query resolution in sales and technical
- Internal process coordination of sales and technical productivity
- Contracts administration quality check and submissions
- Collect and collate daily and weekly activity report
- Make sure that all appointments are kept and that all the necessary resources are available
- Schedule jobs with clients and technicians (Internal and external)
- Liaise with Sales Representatives on all installation requests
- Assist walk-in clients with general requests
- Answering of the telephone line
- Liaising with sellers and technicians
- Floor sales
- Taking and processing of payments
- Interface with Clients at all levels
- Handling Client Complaints and Resolve Such
- Taking messages for Staff
- Loading contracts
- Updating job register
- Ensuring OTC loads current contracts
- Ensuring ADDS Report is correct
- Booking CONSULTANTS diaries
- Clearing CONSULTANTS dairies
- Be able to do PowerPoint presentation
- Customer Service
- Organizing Skills
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Overall Purpose of the Job:
- Financial Reporting and analysis of results
Minimum Requirements
- Suitable Bachelor’s Degree (Accounting / Financial Management) required
- 3 years of analytical experience
- SAP / Listener experience advantageous
- Advanced Excel
Job Specification
- Complete general ledger reconciliations;
- Complete monthly/weekly journals;
- Reconcile and review stock accounts from valuation to GL;
- Ensure all clearing accounts are balancing and cleared;
- Check subsidiary ledger batches before posting;
- Check admin documents captured into the system;
- Ensure resolution of queries within the agreed departmental/business unit SLAs;
- Provide telephonic & written communication (feedback) to suppliers and region as & when the queries are resolved;
- Participate in various ad-hoc projects where necessary
- Monthly Profit & Loss reporting
- Analysing monthly variances
- Analysing general ledger accounts
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Minimum Requirements
- Bachelor's degree in business, marketing, or a related field
- Proven experience in key account management and sales.
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office.
- Willingness to travel as needed.
Duties & Responsibilities
- Develop and maintain strong relationships with key accounts to ensure customer satisfaction and retention.
- Collaborate with internal teams to develop and implement account strategies that align with the company's objectives.
- Identify new sales opportunities within key accounts and ensure growth and profitability.
- Prepares detailed proposals/quotes dependent on each consumer’s requirements
- Assist with planning roadshows and marketing activations, ensuring visibility
- Provide regular updates and reports to senior management on account performance and sales forecasts.
- Resolve customer issues and concerns in a timely and professional manner.
- Stay informed about industry trends and competitor activities to identify potential threats and opportunities.
- Prepares detailed proposals/quotes dependent on each consumer’s requirements
- Travel to meet with key clients and attend industry events as needed
Competencies (Technical & Behavioral)
- Excellent verbal and written communication skills
- Action orientated.
- Results driven.
- Good Time Management
- Great Interpersonal Skills
- Planning and Organizing
- Attention to detail
- Problem Solving
- Analytical
- Be comfortable with working in a fast paced and pressurised environment
- Building effective teams
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Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Method of Application
Use the link(s) below to apply on company website.
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