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Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
Purpose Statement
To provide technical / desktop support to users at Campus, Regional Office and roaming users of Capitec Bank (responsible for all geographic regions other than Western Cape).
To ensure that faulty equipment is repaired by suppliers according to service level agreements.
Qualifications
Minimum:
Grade 12 National Certificate / Vocational
A relevant qualification in A+ and N+
Ideal:
Tertiary Qualification in IT, Technical Support or similar
MCITP, MSCE, MCSA Certification
Experience
Minimum:
3+ yrs in a technical environment or operations environment
‘Hands on” experience fixing technical equipment
* Dependent on the business requirement the specified experience may be subject to change.
Ideal:
3 years’ experience in providing on-site and telephonic technical support
Client facing experience
Knowledge
Minimum:
Knowledge related to Microsoft hardware and software technology
Basic knowledge of diagnostic principles and troubleshooting
Client relationship management practices and principles
Ideal:
IT operational environment
Banking environment
Vendor relationships and management
Skills
Communications Skills
Interpersonal & Relationship management Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Analytical Skills
Negotiation skills
Competencies
Deciding and Initiating Action
Working with People
Persuading and Influencing
Presenting and Communicating Information
Planning and Organising
Delivering Results and Meeting Customer Expectations
Coping with Pressures and Setbacks
Conditions of Employment
Clear criminal and credit record
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