Technical Support Engineer at Capitec Bank

Purpose Statement

• To provide technical / desktop support to users at Campus, Regional Office and roaming users of Capitec Bank (responsible for all geographic regions other than Western Cape). 

• To ensure that faulty equipment is repaired by suppliers according to service level agreements.

Qualifications

Minimum:

• Grade 12 National Certificate / Vocational 

• A relevant qualification in A+ and N+

Ideal:

• Tertiary Qualification in IT, Technical Support or similar

• MCITP, MSCE, MCSA Certification

Experience

Minimum:

• 3+ yrs in a technical environment or operations environment

• ‘Hands on” experience fixing technical equipment 

* Dependent on the business requirement the specified experience may be subject to change.

Ideal:

• 3 years’ experience in providing on-site and telephonic technical support

• Client facing experience

Knowledge

Minimum:

• Knowledge related to Microsoft hardware and software technology

• Basic knowledge of diagnostic principles and troubleshooting

• Client relationship management practices and principles

Ideal:

• IT operational environment

• Banking environment 

• Vendor relationships and management 

Skills

• Communications Skills

• Interpersonal & Relationship management Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

• Analytical Skills

• Negotiation skills

Competencies

• Deciding and Initiating Action

• Working with People

• Persuading and Influencing

• Presenting and Communicating Information

• Planning and Organising

• Delivering Results and Meeting Customer Expectations

• Coping with Pressures and Setbacks

Conditions of Employment

• Clear criminal and credit record