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  • Posted: Jun 14, 2021
    Deadline: Not specified
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  • At Obaro we believe in getting our hands dirty, working alongside farmers to realize our dream to be the farmers’ business on every farm. Obaro was founded by farmers and to this day owned by farmers. Farming is in our DNA and the reason we continue to push the boundaries when it comes to our products and services. We don’t merely support farmers...
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    Technical Support Manager

    About the job

    • The Technical Support Manager will be fully responsible to plan, direct and design Obaro’s IT infrastructure while simultaneously managing the IT team responsible for maintaining the infrastructure. This role primarily involves the proactive creation of a stable technology environment and where issues exist, respond within the agreed service levels to the internal clients. The successful candidate will report to the Group IT Manager.


    Responsibilities:

     

    • Manage the day-to-day operations of the Technical Support Department, including managing staff, to ensure the stable operations of the group’s ICT infrastructure;
    • Maintain quality according to set technical standards and client acceptance, and manage escalated customer support issues;
    • Manage, monitor and maintain the current server, network, internet, VOIP, database and IT security environments according to agreed Obaro standards;
    • Management of a team of desktop technicians, network and server engineers, database administrators, IT security specialists and all IT vendors and their agreed services;
    • Oversee the implementation of computer systems;
    • Ensure that IT risks are managed proactively at all times;
    • Manage and maintain all computer assets;
    • Adhere to and improve corporate IT policies and standards to ensure good governance is maintained;
    • Ensure continuous communication and liaison with internal and external clients;
    • Assist, support and mentor IT staff in executing infrastructure projects; and
    • Ensure continuous improvement of the IT environment.

    Skills, Qualifications and General Requirements:

    • Microsoft, Linux, Red Hat, Security, Server and Networking experience;
    • Proven VOIP experience;
    • Knowledge and experience in electronica;
    • Proven infrastructure management experience;
    • Proven project leader/management on projects;
    • Proven Cloud solutions experience;
    • User support and facilities experience;
    • Proven IT governance track record and ITIL certification;
    • Maintain all interdependent relationships within and outside the organization;
    • Excellent verbal and written communication; and
    • A minimum of at least 7-10 years in a managerial role.

    Obaro offers the successful candidate a competitive package, based on total cost to company.

    Method of Application

    Apply

    Interested parties can e-mail a shortened CV of no more than three pages, to Rika Myburg at [email protected] Use the appropriate job reference for the job you are applying for.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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