Technical Support Manager at Obaro

About the job

• The Technical Support Manager will be fully responsible to plan, direct and design Obaro’s IT infrastructure while simultaneously managing the IT team responsible for maintaining the infrastructure. This role primarily involves the proactive creation of a stable technology environment and where issues exist, respond within the agreed service levels to the internal clients. The successful candidate will report to the Group IT Manager.

Responsibilities:

• Manage the day-to-day operations of the Technical Support Department, including managing staff, to ensure the stable operations of the group’s ICT infrastructure;
• Maintain quality according to set technical standards and client acceptance, and manage escalated customer support issues;
• Manage, monitor and maintain the current server, network, internet, VOIP, database and IT security environments according to agreed Obaro standards;
• Management of a team of desktop technicians, network and server engineers, database administrators, IT security specialists and all IT vendors and their agreed services;
• Oversee the implementation of computer systems;
• Ensure that IT risks are managed proactively at all times;
• Manage and maintain all computer assets;
• Adhere to and improve corporate IT policies and standards to ensure good governance is maintained;
• Ensure continuous communication and liaison with internal and external clients;
• Assist, support and mentor IT staff in executing infrastructure projects; and
• Ensure continuous improvement of the IT environment.

Skills, Qualifications and General Requirements:

• Microsoft, Linux, Red Hat, Security, Server and Networking experience;
• Proven VOIP experience;
• Knowledge and experience in electronica;
• Proven infrastructure management experience;
• Proven project leader/management on projects;
• Proven Cloud solutions experience;
• User support and facilities experience;
• Proven IT governance track record and ITIL certification;
• Maintain all interdependent relationships within and outside the organization;
• Excellent verbal and written communication; and
• A minimum of at least 7-10 years in a managerial role.

Obaro offers the successful candidate a competitive package, based on total cost to company.