Our Business Philosophy
Pollock and Associates, executive talent acquisition specialists, are experts in connecting South Africa’s brightest middle and executive management talent with the country’s most prominent employers.
With over 116 years of combined recruitment expertise, our comprehensive knowledge of recruitment and the industries in which we o...
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You will be required to lead the Customer Services activities throughout the SADC region. Key result areas will include managing the Customer Support team and System Engineers. You will be required to ensure technical consistency between the Partners’ Services needs and provide on-time and accurate reports.
Most importantly maintain contact with key accounts to determine customer satisfaction and to identify potential future opportunities. Manage the activities of troubleshooting and repairs of IT devices and the activities of onsite technical customer support for IT device projects.
Essential Skills:
Ability to learn (Key Skill)
Service Management (Key Skill)
Excellent interpersonal and communications skills (Key Skills)
Strong team leadership (Key Skill)
Problem-analysis and problem-solving skills (Key Skills)
Rigorous with customer care
Ability to work accurately with minimum supervision
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