Technician: BATSA - Heidelberg, Gauteng at G4S

Main Responsibilities

Effective administration of the technology contract to ensure sound financial performance

• Coordinate around the profitability of contracts with a focus on maintenance, cost effectiveness and labor. 
• Contract Margin Management 
• Billable hours 
• Job Cards 
• Coordinate with administration on the contract cost and invoice documentation with accurate information

Effective management of operations

• Coordinating process flow and activities that have a direct/indirect impact on the outcome and success of a contract/project. 
• Coordinate and complete daily tasks with close monitoring of standards and hours of subordinates. 
• Client retention and customer service levels 
• Ensuring that all required formal customer meetings are scheduled, attended and minuted.
• Maintenance of positive customer relationships
• Quality Management/Ops Process management – adherence to quality standard
• Conduct and oversee quality controls and inspections

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

Qualification and Experience

• Grade 12
• Valid Driver´s Licence (Nice to have)
• Formal Technical Training advantageous
• 3 years Electronic Security Services experience

Extensive experience with regards to implementation of the following systems: 

• CCTV 
• Access Control 
• Intruder Detection 
• Fire Detection 
• Fire Suppression 

Software Knowledge Level

• Broad knowledge of Time and Attendance.
• Broad knowledge of Access Control.
• Broad knowledge of CCTV
• Strong knowledge base on communication protocols i.e. TCP/IP.
• Basic Computer literacy and proficiency.
• Windows 98 / 2000 / XP / Vista / Windows 7
• MS Office Suite (Full)

CCTV

• Bosch
• Avigilon
• Axis
• Hikvision
• ULC

Access Control

• Saflec
• Gallagher
• Softcon
• Sagem
• Impro
• XTime
• Any Vendor adopted by company

Hardware Knowledge Level

• Broad knowledge of Time and Attendance Hardware
• Broad knowledge of Access Control Hardware.
• Broad knowledge of CCTV
• Broad knowledge of Alarms
• Broad knowledge of Electric Fencing
• Broad knowledge of Gate Motors
• Broad knowledge of Intercoms
• Broad knowledge of PA systems
• Strong knowledge base on communication protocol wiring i.e. CAT5.

Hardware knowledge on the following:

• CCTV
• Bosch
• Avigilon
• Axis
• Hikvision
• ULC

Alarms

• DSC
• Paradox
• Texecom
• DSC
• Ajax
• IDC

Electric Fencing

• Nemtek

Access Control

• Saflec
• Gallagher
• Softcon
• Sagem
• Impro
• XTime

Gate Motors

• Centurion
• Hansa

Intercom

• BPT
• Comax
• A-phone

PA systems

• Overall
• Any Vendor adopted by company 

Skills and Attributes

• Communication (Written and Verbal)
• Computer literacy
• Risk identification
• Driving change
• Customer Thinking
• Delivering objectives
• Delivering strategy