Job Openings at G4S

Main Purpose of Position

• Reporting to the Regional HR Manager, the Senior HR Officer is responsible for the efficient and accurate management of disciplinary matters and well as recruitment services within the region, in compliance with legislation and company policies and procedures

KEY PERFORMANCE AREAS

Effective Performance of the Industrial Relations function

• Responsible for all disciplinary processes conducted in the region, ensuring compliance with the company’s code of conduct and procedures
• To effectively preside over all disciplinary hearings within the region and ensure that all matters are dealt with consistently and that the guidelines as set out in the LRA/Main Collective Agreement as well as the company disciplinary procedure is applied
• Competent representation of the company in dismissal disputes referred to the bargaining council/CCMA 
• Ensuring that line management is kept informed of changes to the interpretation and application of disciplinary procedures necessitated by CCMA and labour court decisions
• Provision of IR training to line management
• Line management compliance with disciplinary procedures  and practices
• Competent representation of the region in administrative dealings with trade unions
• The provision of appropriate and competent advice and assistance to line management and staff.
• Maintain accurate disciplinary dockets and records of proceedings
• Liaise with GM: HR over matters requiring input and guidance
• Effectively manage diary and calendar to meet SLA timeframes
• Ensure line management are aware of the company policies and procedures
• Compile reports  on statistics and trends for Management
• Keep an active case register (CCMA, discipline and Labour Court)

Effective Resourcing of Staff 

• Regular meetings with regional management to ascertain recruitment needs with a focus on the approved headcounts
• Adherence to company policy wrt the approval of requisition and movement forms in conjunction with regional HR
• Effective and efficient recruitment of all E2 Upper and below roles in line with G4S minimum standards.
• Effective recruitment planning
• Liaison with DOL and Community centres in relation to recruitment and career opportunities with G4S
• Work within agreed time frame to ensure recruitment needs meet as feasible
• Building of pipelines for critical identified roles
• Formulate advertisements and distribution thereof through effective channels
• Pre-screening of applicants in line with relevant role requirements
• Conduct interviews where applicable
• Conduct panel interviews with line management
• Facilitation of the vetting and screening process and procedure in assistance with regional HR administrators and clerks
• Employment in accordance with remuneration policy
• The provision of appropriate and competent advice and assistance to line management and staff.
• Ensure line management are aware of the company policies and procedures
• Compile reports  on statistics and trends for Management

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required

Minimum Requirements 

Qualification

• B-Tech in HRM, Psychology or Industrial Relations

Experience 

• Minimum of 5 years’ experience as HR practitioner with specific reference to industrial relations
• Experience within a blue collar, labour management environment advantageous
• Sound recruitment experience
• IR background necessary

Skills and Attributes 

• Driving change
• Attention to detail
• Delivering objectives
• Collaboration and cooperation
• Acting professionally
• Working under pressure
• Valid driver’s license and own transport essential
• Managing Conflict
• Communication skills (written and verbal)
• Computer literacy 

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Main Responsibilities

Effective administration of the technology contract to ensure sound financial performance

• Conform and adhere to the profitability of contracts with a focus on records and hours.
• Contract Margin administration
• Billable hours
• Job Cards
• Coordinate and complete administration for the contract and invoice documentation and ensure accuracy of information

Effective management of operations

• Complete daily tasks with close monitoring of standards and hours of subordinates.
• Client retention and customer service levels
• Maintenance of positive customer relationships
• Quality Management/ Ops Process management – adherence to quality standard

Effective management of business development function

• New business development
• Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers.

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by the company for example safety meetings and safety talks.
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety
• meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

Qualification and Experience

• Grade 12
• A valid Driver's License
• Formal Security Management Training advantageous
• Electronic Security Services Management (2-3 years Management or similar)

Extensive experience with regards to implementation of the following systems:

• CCTV
• Access Control
• Intruder Detection
• Fire Detection
• Fire Suppression

Software Knowledge Level

• Knowledge of Time and Attendance.
• Knowledge of Access Control.
• Knowledge of CCTV
• Knowledge base on communication protocols i.e. TCP/IP.

Basic Computer literacy and proficiency.

• Windows 98 / 2000 / XP / Vista / Windows 7
• MS Office Suite (Full)
• CCTV
• Access Control

Hardware Knowledge Level

• Knowledge of Time and Attendance Hardware
• Knowledge of Access Control Hardware.
• Knowledge of CCTV
• Knowledge of Electric Fencing
• Knowledge of Gate Motors
• Knowledge of Intercoms
• Knowledge of PA systems
• Knowledge base on communication protocol wiring i.e. CAT5.

Hardware knowledge on the following:

• CCTV
• Alarms
• Electric Fencing
• Access Control
• Gate Motors
• Intercom
• PA systems

Skills and Attributes

• Managing Conflict
• Communication (Written and Verbal)
• Negotiation
• Computer literacy
• Delivering objectives

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Job Purpose

• The Grade C Control Room Operator is responsible for the centralized monitoring of surveillance systems, alarm coordination, and incident management.
• The role requires a high degree of situational awareness and the ability to coordinate rapid response units while maintaining strict compliance with PSIRA regulations and NBCPSS standards.

Minimum Requirements & Qualifications

• Education: Successful completion of Grade 12 (Matric) is mandatory.
• PSIRA Registration: Must hold a valid and active PSIRA Grade C (or higher) registration.
• Experience: A minimum of 5 years of verifiable experience within a security control room environment is required.

Vetting Status:

• Must have a clean criminal record (SAPS clearance required).
• Must have a clean credit record (ITC clearance required).
• Computer Literacy/Information Technology: Essential for operating complex security software interfaces like HikCentral, Dahua DSS, and electronic occurrence logs.
• Communication Skills: Critical for high-pressure emergency dispatching and clear reporting between teams and clients

Key Responsibilities

• Surveillance Monitoring: Conduct continuous monitoring of live CCTV feeds for residential, commercial, or industrial sites to detect unauthorized access or suspicious activity.
• Alarm & Incident Response: Respond promptly to panic signals and alarm activations by dispatching appropriate armed response units or emergency services.
• Communication: Maintain professional radio and telephonic communication with field personnel, clients, and emergency responders (SAPS/Medical).
• Reporting: Generate detailed electronic occurrence logs and incident reports for all activities and breaches occurring during the shift.
• Technical Support: Identify, log, and report system faults related to CCTV cameras and alarm infrastructure to technical teams.
• Access Control: Remotely manage and verify vehicle and personnel access to network towers or sensitive facilities using specialized verification systems.

Core Competencies

• Discipline: Ability to adhere to Standard Operating Procedures (SOPs) and safety protocols under minimal supervision.
• Attention to Detail: High accuracy in monitoring equipment and recording chronological event logs.
• Stress Management: Remaining calm and focused during high-pressure emergency situations.
• Integrity: Absolute reliability in handling confidential client data and sensitive security information.

Remuneration & Benefits

• Salary is based on the NBCPSS Main Agreement for Grade C Officers within the relevant geographical area.
• Statutory benefits including Provident Fund and Medical Insurance as per NBCPSS regulations.
• Shift-based work schedule (12-hour shifts) involving nights, weekends, and public holidays.

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Main Responsibilities

Effective administration of the technology contract to ensure sound financial performance

• Coordinate around the profitability of contracts with a focus on maintenance, cost effectiveness and labor. 
• Contract Margin Management 
• Billable hours 
• Job Cards 
• Coordinate with administration on the contract cost and invoice documentation with accurate information

Effective management of operations

• Coordinating process flow and activities that have a direct/indirect impact on the outcome and success of a contract/project. 
• Coordinate and complete daily tasks with close monitoring of standards and hours of subordinates. 
• Client retention and customer service levels 
• Ensuring that all required formal customer meetings are scheduled, attended and minuted.
• Maintenance of positive customer relationships
• Quality Management/Ops Process management – adherence to quality standard
• Conduct and oversee quality controls and inspections

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

Qualification and Experience

• Grade 12
• Valid Driver´s Licence (Nice to have)
• Formal Technical Training advantageous
• 3 years Electronic Security Services experience

Extensive experience with regards to implementation of the following systems: 

• CCTV 
• Access Control 
• Intruder Detection 
• Fire Detection 
• Fire Suppression 

Software Knowledge Level

• Broad knowledge of Time and Attendance.
• Broad knowledge of Access Control.
• Broad knowledge of CCTV
• Strong knowledge base on communication protocols i.e. TCP/IP.
• Basic Computer literacy and proficiency.
• Windows 98 / 2000 / XP / Vista / Windows 7
• MS Office Suite (Full)

CCTV

• Bosch
• Avigilon
• Axis
• Hikvision
• ULC

Access Control

• Saflec
• Gallagher
• Softcon
• Sagem
• Impro
• XTime
• Any Vendor adopted by company

Hardware Knowledge Level

• Broad knowledge of Time and Attendance Hardware
• Broad knowledge of Access Control Hardware.
• Broad knowledge of CCTV
• Broad knowledge of Alarms
• Broad knowledge of Electric Fencing
• Broad knowledge of Gate Motors
• Broad knowledge of Intercoms
• Broad knowledge of PA systems
• Strong knowledge base on communication protocol wiring i.e. CAT5.

Hardware knowledge on the following:

• CCTV
• Bosch
• Avigilon
• Axis
• Hikvision
• ULC

Alarms

• DSC
• Paradox
• Texecom
• DSC
• Ajax
• IDC

Electric Fencing

• Nemtek

Access Control

• Saflec
• Gallagher
• Softcon
• Sagem
• Impro
• XTime

Gate Motors

• Centurion
• Hansa

Intercom

• BPT
• Comax
• A-phone

PA systems

• Overall
• Any Vendor adopted by company 

Skills and Attributes

• Communication (Written and Verbal)
• Computer literacy
• Risk identification
• Driving change
• Customer Thinking
• Delivering objectives
• Delivering strategy

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Main Purpose of Position:

• Reporting to the Operations Manager, the CSM or CM coordinates the provision of contractual and ad hoc security services to customers within their portfolio, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.

Key Performance Areas:

Effective management of the contract financial performance

• Initiate cost saving model and controls Gross Margin Management
• Direct Wage control / ER management
• Overheads control
• Contract profitability Existing Revenue Growth
• Escalations are achieved Manage the contracts cash flow.
• DSO management

Effective management staff within contract

• Effective Organisation
• Staff turnover analysis, proper allocation of staff to positions and structure. • Effective labour management including rosters and shift patterns • Management of overtime and annual leave
• Development
• Succession Planning and Employment Equity Supervision
• Staff motivation levels
• Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
• Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code. 
• Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.

Effective management of operations

• Client retention and customer service levels
• Ensuring that site meetings are held on an ongoing basis.
• Conducting regular site visits to assess effectiveness of site procedure implementation, identifying training needs and procedural improvements.
• Ensuring that all required formal customer meeting are scheduled, attended and minuted.
• Maintenance of client relationship and ensuring client retention Ops Process management – adherence to quality standard
• Ensuring that absenteeism is maintained within established norms.
• Ensuring that manpower is maintained at optimum levels, to minimise unnecessary overtime.  
• Ensuring that only appropriately trained and PSIRA registered security personnel are utilized at all times.
• Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.
• Effective labour management and rostering
• Liaison with regards to invoicing, accuracy of such and securing payment Shared Best Practice
• Specific examples of implementation of BP from other regions

Effective management of business development function

• New business development
• Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions. Competitors evaluations
• Demonstrate a thorough understanding of the competitor environment faced by the region.

Minimum qualification

• Grade 12 or equivalent
• Driver’s Licence
• PSIRA Grade A
• Registered Security Service Provider
• Minimum 3 years’ experience in security management
• Firearm competency: Handgun, shotgun and rifle