Control Room Operator at G4S

Job Purpose

• The Grade C Control Room Operator is responsible for the centralized monitoring of surveillance systems, alarm coordination, and incident management.
• The role requires a high degree of situational awareness and the ability to coordinate rapid response units while maintaining strict compliance with PSIRA regulations and NBCPSS standards.

Minimum Requirements & Qualifications

• Education: Successful completion of Grade 12 (Matric) is mandatory.
• PSIRA Registration: Must hold a valid and active PSIRA Grade C (or higher) registration.
• Experience: A minimum of 5 years of verifiable experience within a security control room environment is required.

Vetting Status:

• Must have a clean criminal record (SAPS clearance required).
• Must have a clean credit record (ITC clearance required).
• Computer Literacy/Information Technology: Essential for operating complex security software interfaces like HikCentral, Dahua DSS, and electronic occurrence logs.
• Communication Skills: Critical for high-pressure emergency dispatching and clear reporting between teams and clients

Key Responsibilities

• Surveillance Monitoring: Conduct continuous monitoring of live CCTV feeds for residential, commercial, or industrial sites to detect unauthorized access or suspicious activity.
• Alarm & Incident Response: Respond promptly to panic signals and alarm activations by dispatching appropriate armed response units or emergency services.
• Communication: Maintain professional radio and telephonic communication with field personnel, clients, and emergency responders (SAPS/Medical).
• Reporting: Generate detailed electronic occurrence logs and incident reports for all activities and breaches occurring during the shift.
• Technical Support: Identify, log, and report system faults related to CCTV cameras and alarm infrastructure to technical teams.
• Access Control: Remotely manage and verify vehicle and personnel access to network towers or sensitive facilities using specialized verification systems.

Core Competencies

• Discipline: Ability to adhere to Standard Operating Procedures (SOPs) and safety protocols under minimal supervision.
• Attention to Detail: High accuracy in monitoring equipment and recording chronological event logs.
• Stress Management: Remaining calm and focused during high-pressure emergency situations.
• Integrity: Absolute reliability in handling confidential client data and sensitive security information.

Remuneration & Benefits

• Salary is based on the NBCPSS Main Agreement for Grade C Officers within the relevant geographical area.
• Statutory benefits including Provident Fund and Medical Insurance as per NBCPSS regulations.
• Shift-based work schedule (12-hour shifts) involving nights, weekends, and public holidays.