Technician: Knowledge Management at South African Bureau of Standards (SABS)

Purpose Statement

• To maintain and support innovative Knowledge Management methodologies, models and platforms to ensure that the respective organisational knowledge management requirements are functional and aligned with the organisation’s technology and governance strategies, policies and standards

Minimum Requirements    
Qualifications

• National Diploma /Diploma in ICT, Knowledge Management, Computer science or a related field (NQF Level 6).
• Oracle Knowledge Management Certified Implementation Specialist is advantageous.
• Database Management certification is preferred.
• ITIL Foundation certification is preferred.

Experiance

• 3 years’ relevant work experience in knowledge management, particularly in implementation and maintenance of knowledge management databases.
• Proven track record of maintaining knowledge management frameworks, databases and methodologies within a corporate organisation.

Duties and Responsibilities    
Functional Management

• Maintain and support knowledge management frameworks to facilitate execution of the SABS strategy.
• Maintain and update the knowledge management blueprint in consultation with ICT Management to ensure alignment with the organisational strategy, corporate business plan and industry changes and innovations.
• Coordinate and implement various activities related to the design, development and maintenance of the organisational knowledge management initiatives.
• In collaboration with the Knowledge Management Specialist implement knowledge management initiatives that enable the business unit’s objectives.
• Understand the current SABS levels of operational capability and actively contribute towards the development of integrated and aligned knowledge management solutions that will bridge the gap between current and future state capabilities.
• Support and implement knowledge management solutions within SABS.
• Support the development of knowledge management solutions into "fit-for-purpose” frameworks, processes, tools and guidelines to enable business to achieve objectives.
• Participate and coordinate the Community of Practice Forums to ensure the filtered ideas with valuable return on investment or strategic intent is executed.
• Participate and coordinate the Community of Practice Forums to ensure the filtered ideas with valuable return on investment or strategic intent is executed.
• Coordinate and maintain the storage, retrieval and filing of organisational knowledge management information.
• Provide support for the dissemination of information platforms in line with governance practices (from a knowledge management perspective) in the organisation.
• Conduct knowledge management research in collaboration with the Knowledge Management Specialist and provide appropriate metrics.
• Maintain the knowledge management database and ensure information is stored according to relevant legislation and best practice guidelines.
• Provide technical support for the knowledge transfer process (inclusive of knowledge creation and knowledge sharing) as per governance guidelines through various tools, techniques, methodologies etc.   
• Provide input into the creation and development of an appropriate knowledge management architecture for the SABS, in collaboration with ICT Architecture.
• Provide ad-hoc knowledge management and related support activities as required by line management.

Risk and Compliance Management 

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks. 
• Support and provide evidence to all internal and external audit and regulatory requirements. Maintain quality risk management standards in line with ISO and regulatory requirements. 
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.   
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

Stakeholder Management

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation. 
• Represent and participate in the organisation’s committees and task teams when required.
• Attend meetings and present relevant information to stakeholders when required.
• Ensure efficient communication to all relevant stakeholders.
• Ensure the provision of excellent customer service. 
• Resolve and follow-up on queries and problems within span of control and within agreed time frames.
• Liaise with relevant stakeholders regarding follow-up of information, as required.
• Escalate unresolved ICT requests and provide status reports as per standard operating procedures.