Technician - TechMarkit at Core Group

Job Description

• TechMarkit is looking for a detail-oriented and technically minded Device Technician to be responsible for inspecting, testing, grading, and processing pre-owned devices while ensuring accuracy, quality, and compliance with company standards.

Role Purpose

• The Device Technician is responsible for the end-to-end assessment and processing of pre-owned devices within the warehouse environment. This includes running diagnostic software, evaluating device condition, performing basic troubleshooting and repairs, accurately recording results, and preparing devices for resale or further processing.
• The successful candidate will play a key role in maintaining product quality, stock accuracy, and operational efficiency while supporting Core Group's commitment to delivering premium customer experiences.

Key Responsibilities

Device Testing & Diagnostics

• Perform comprehensive device diagnostics using approved testing software and tools.
• Identify hardware and software faults and accurately document findings.
• Verify device functionality against established quality standards.
• Escalate technical issues where required.

Device Grading & Assessment

• Assess and grade pre-owned devices according to company grading standards.
• Accurately classify cosmetic and functional conditions.
• Ensure consistency and accuracy across all grading activities.
• Maintain detailed records of grading outcomes.

Repairs & Troubleshooting

• Conduct basic repairs and fault resolution where applicable.
• Diagnose and troubleshoot hardware and software-related issues.
• Ensure all repaired devices meet required quality standards before processing.

Inventory & Warehouse Operations

• Receive, sort, label, and process incoming devices.
• Assist with stock dispatch and movement activities.
• Support inventory control and stock accuracy initiatives.
• Maintain accurate data capture and processing records.

Reporting & Administration

• Capture diagnostic results, grading information, and repair outcomes accurately.
• Generate reports and maintain processing documentation.
• Ensure compliance with company policies, procedures, and audit requirements.

Safety, Security & Housekeeping

• Adhere to all warehouse safety and security procedures.
• Maintain clean, organised, and efficient work areas.
• Support continuous improvement initiatives within the operation.

Minimum Requirements

Qualifications

• Matric / Grade 12
• A+ CompTIA Certification (advantageous)

Experience

• 1–3 years' experience in hardware diagnostics, repairs, or technical support.
• Experience working within a warehouse, logistics, refurbishment, or technical processing environment will be advantageous.
• Experience using diagnostic and testing software tools.

Skills & Competencies

• Strong troubleshooting and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Process-driven with a strong quality focus.
• Sound Microsoft Office skills.
• Familiarity with diagnostic, testing, and grading software.
• Strong data-capturing and administrative skills.
• Effective time management and prioritisation abilities.
• Ability to work independently and within a team environment.
• High levels of integrity, accountability, and ownership.
• Ability to multitask in a fast-paced operational environment.