Technology Support Manager Global Grade 12 at Barloworld Equipment

Key Output

•  Liaise with product specialists and/or application specialists as needed to ensure on-board and office space systems are configured properly, and customers updates.
•  Level 2 and level 3 management and supervision.
•  Technology project integration and management.
•  Escalation and management of advanced on-board and off-board TES issues.
•  Customer engagement and issues resolution.
•  Driving promotion and sales of technology, increasing footprint.
•  Liaise with product specialists and CAT on technology issues and customer escalations.
•  Host customer engagements and monthly meetings.
•  Manage and escalate TSC tickets and calls.
•  Manage resource training and development.
•  Regional Support of all aspects of the Cat Minestar System Management
•  Manage and support resources allocated in the region and ensure customer acceptance.

Qualification, Experience and Competencies

•  B . Engineering (Mechanical Engineer) or Grade 12 with formal artisan qualification.
•  Sound machine and component operational knowledge.
•  5 years of previous of Condition Monitor / Tech Rep with track record of leading a team successfully
•  Problem solving. Analytical thinking and judgement. Numerical reasoning. Building Relationships and networking/Liaison. Customer Responsiveness
•  Track record in leading / managing people in a team-based & participative environment
•  Track record of successful machine systems troubleshooting including oil sample results interpretation and machine health systems (VIMS, Site Severity, ET, FPO),
•  Basic business and financial acumen
•  Sound Equipment Management Skills
•  Good working knowledge of the Minerals Act (with sound knowledge of safety rules and regulations)
•  Sound business communication, report writing skills and presentation skills,
•  Sound MS Office knowledge with emphasis on advanced Excel
•  Report writing and business letter writing,
•  Good understanding of CAT Warranty