Telemarketing Agent- Homechoice (Southern Suburbs (Cape)) at HomeChoice Holdings Limited

Description

• Are you a natural conversationalist who enjoys connecting with people?
• This role is all about introducing our amazing products to new and existing customers, achieving business goals, and leaving customers delighted. If you’re ready to bring your energy and charm, we’d love to have you on board.

What you will love doing in this role

• Meeting sales objectives and revenue targets.
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
• Meet operational and quality efficiencies.
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
• Provide an exceptional customer experience.
• Accurate capturing of customer information.
• Ensure compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks with regards to FAIS, FICA, TCF, POPI, CPA NCR legislations.
• Present, promote, and sell products/services in accordance with agreed processes and procedures.
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
• Adaptable with the ability to respond positively to working within a pressurized environment.
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining. customer satisfaction.
• Present products to potential customers who meet qualifying criteria.

Requirements

What you'll need to do this role

• Matric (Grade 12) – Must have
• Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre environment – Must have
• Must be proficient in MS Office applications (Email, Internet, Word, and Excel)
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialer system
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact Centre environment

What we offer

• Basic + commission & incentive drives
• Creative agile work environment
• Café and lounge area
• Staff restaurant with a variety of healthy affordable meal options

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun