HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
- You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
- You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
- You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- As a Telemarketing Contact Centre Intern, you’ll support operational excellence by helping to improve campaign effectiveness, streamline administrative processes, and provide performance insights.
- This internship is ideal for graduates with a passion for data, systems, and process efficiency within a fast-paced, customer-centric environment.
What you will love doing in this role
- Assisting with daily campaign performance tracking and reporting.
- Supporting the administration and coordination of call centre schedules, targets, and incentives.
- Helping to identify operational gaps and opportunities for workflow optimisation.
- Contributing to data quality checks and accuracy of agent performance records.
- Collaborating with supervisors and team leaders to prepare dashboards and insights.
- Assisting in documenting processes, SOPs, and performance review feedback loops.
- Supporting the use and enhancement of business systems and tools used in the contact centre.
Requirements
What we will love about you
- We love organised individuals who bring structure and clarity to complex environments.
- We love analytical minds who enjoy working with numbers and data.
- We love systems-thinkers who understand how tools and processes work together.
- We love curious learners who seek to understand how operations run and how to improve them.
- We love detail-focused individuals who ensure reports and data are accurate and timely.
- We love effective communicators who can share insights in a clear, concise way.
- We love team players who support and uplift those around them.
- We love proactive interns who show initiative and contribute beyond their task list.
What you’ll need to do this role
- A relevant diploma in Business Administration, Business Systems, or Mathematical Technology
- Strong proficiency in Microsoft Excel and general comfort with business software
- Analytical mindset and comfort working with data
- Excellent written and verbal communication skills
- Interest in contact centre operations and customer-focused environments
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
- You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- We’re looking for an End User Computing Specialist to join our dynamic IT team.
- This role is all about keeping our tech humming and our people supported from desktops to mobile devices, printers to VOIP phones, and everything in between.
What you will love doing in this role
End-User Support & Service Delivery
- Provide first and second-line support for all end-user devices including desktops, laptops, mobile phones, tablets, VOIP handsets, printers, scanners, and peripheral devices.
- Ensure all service desk incidents, tasks, and service requests are responded to and resolved within agreed SLA timelines.
- Proactively follow up on outstanding tickets and communicate effectively with users to manage expectations.
- Provide on-site and remote support across multiple locations, including head office and retail stores.
- Assist with onboarding of new employees, ensuring workstations, access, and required tools are ready on time.
- Set up and support user accounts, email configurations, and access to business applications.
- Escalate unresolved issues appropriately and follow through until closure.
Device Management & Technical Maintenance
- Install, configure, maintain, and troubleshoot hardware and software systems on end-user devices.
- Perform upgrades, patches, and routine maintenance across all user-facing systems.
- Monitor performance of IT assets and proactively resolve potential failures.
- Maintain IT asset inventory, including issuing, tracking, and recovering devices.
- Support imaging and deployment of new equipment using enterprise tools and automation where applicable.
- Maintain hardware standards and ensure devices meet business and security requirements.
Operational Procedures & Documentation
- Adhere to all Technical Services and IT operational procedures, ensuring compliance with internal controls.
- Create and maintain user guides, technical documentation, SOPs, and troubleshooting knowledge bases.
- Ensure timely and accurate completion of incident reports and change documentation.
- Contribute to process improvement initiatives and support ITIL-aligned practices.
Retail & Finance Environment Support
- Maintain IT operational readiness for all retail showrooms and finance departments.
- Troubleshoot and support POS systems, network connectivity, and device-related issues in stores.
- Work closely with infrastructure and network teams to resolve store-related technical incidents.
- Support HSE, compliance, and PCI-related policies through proper device configuration and controls.
Standby, After-Hours & Project Support
- Participate in the after-hours and weekend standby rotation to ensure 24/7 support coverage.
- Provide on-site support during critical business events, activations, and seasonal peak periods.
- Support IT rollouts, infrastructure upgrades, and hardware refresh projects as assigned.
- Assist with testing, deployment, and post-implementation support of new technologies.
Requirements
What we will love about you
- Proactive and solutions-driven mindset.
- Strong communicator with excellent facilitation and presentation skills.
- Can do attitude, self-motivated and thrives working independently.
- Well-organised, with strong planning and coordination abilities.
- Comfortable working under pressure in a fast-paced, changing environment.
What you’ll need to do this role
- Grade 12 (National Diploma – Advantageous)
- 3 years + Service Desk and or Desktop Support Experience
- ITIL certification and / or experience
- CompTIA Certifications such as A+ and N+
- Microsoft Certifications such as MCSA
- A valid driver’s license
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- Are you a natural conversationalist who enjoys connecting with people?
- This role is all about introducing our amazing products to new and existing customers, achieving business goals, and leaving customers delighted. If you’re ready to bring your energy and charm, we’d love to have you on board.
What you will love doing in this role
- Meeting sales objectives and revenue targets.
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
- Meet operational and quality efficiencies.
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
- Provide an exceptional customer experience.
- Accurate capturing of customer information.
- Ensure compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks with regards to FAIS, FICA, TCF, POPI, CPA NCR legislations.
- Present, promote, and sell products/services in accordance with agreed processes and procedures.
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
- Adaptable with the ability to respond positively to working within a pressurized environment.
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining. customer satisfaction.
- Present products to potential customers who meet qualifying criteria.
Requirements
What you'll need to do this role
- Matric (Grade 12) – Must have
- Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre environment – Must have
- Must be proficient in MS Office applications (Email, Internet, Word, and Excel)
- Clear criminal and ITC record – Must have
- Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialer system
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact Centre environment
What we offer
- Basic + commission & incentive drives
- Creative agile work environment
- Café and lounge area
- Staff restaurant with a variety of healthy affordable meal options
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail