Telemarketing Manager at Discovery Limited

Key Purpose of the role

The Telemarketing Manager will lead and oversee the Telemarketing team in sourcing prospects from various leads sources. We are looking for an experienced telemarketing manager to head up a growing telemarketing team. To ensure success as a telemarketing manager, the candidate should have experience with telemarketing, advanced managerial skills, and the ability to multitask.

Key Responsibilities

• Hires and trains telemarketer 
• Oversees the daily workflow and scheduling of telemarketing staff.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with company policy.
• Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team.
• Monitors and reviews phone calls to ensure quality calls and compliance with applicable policies and best practices.
• Measures team performance; communicates goals and targets to team; and encourages and motivates telemarketers as they work toward reaching their goals and targets.
• Prepares and presents weekly and monthly reports.
• Performs other related duties as assigned.
• Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.
• Meeting with sales managers to discuss telemarketing strategies.

Personal Attributes and skills:

• Excellent verbal and written communication skills.
• Excellent sales and customer service skills.
• Excellent interpersonal and negotiation skills.
• Assertiveness
• Self-confidence
• Honest and ethical
• Resilience
• Perseverance
• Able to manage stressful situations
• Results driven
• Self-Disciplined
• Able to manage stress and stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Discipline
• Able to influence and negotiate
• Persuasive
• Build strong relationships
• Use own initiative
• Decisiveness

Qualifications and Experience:

Minimum

• Matric (Grade 12)
• Computer skills: Microsoft word; Excel; Email.
• Strong managerial and sales skills
• Experience in telemarketing preferred.
• Four – Six years sales management experience in a target driven in/outbound sales
• NQF Level 5 and Regulatory Exams compulsory
• Relevant Tertiary Education required.