Current Vacancies at Discovery Limited

Key Purpose

This team is responsible for the Discovery member application published to the Play Store. They work with other Discovery business units to deliver innovative solutions to all members.

The Android developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.

Android developers will support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.

Android developers in the Digital Channels area must be able to technically support and maintain the deployed applications on dev, test and production environments. 

Areas of responsibility may include but not limited to

The intermediate Android developer must have a competent understanding of:

• The system development life cycle and can explain the Android developer role in each stage
• The defined system development tools, processes and workflows
• The distinction between business, functional and non-functional requirements and how to implement them
• The importance of delivering high quality source code and how to achieve it
• The technologies used and the systems components structure
• The domain and business terminologies and link them back to system implementations 

The intermediate Android developer should be able to demonstrate that they can:

• Develop, test, and maintain the deployed application software with high quality
• Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
• Perform accurate development estimation
• Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
• Research new techniques, tools, and best practices and share that knowledge with the team and community
• Maintain high standards 
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments                                          

Within 6 months of being in the position, a Android developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.

Personal Attributes and Skills

Behavioral Skills

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation
• Clean code thinking

Technical Skills

• Project Management
• Business Writing Skills
• Presentation and Facilitation Skills
• Process Mapping
• Software testing pack design, functional testing

Education and Experience

Minimum

• Matric/Grade 12 and formal Java qualifications.
• Preferred
• 3+ Year IT related Degree or Diploma (BSc/BTech or similar).

Advantageous

• 3 years of hands-on experience developing native apps for Android
• Deep understanding of REST, JSON, HTTP and related mobile networking frameworks
• Unit testing and mocking frameworks.
• Knowledge of OO design principles and development patterns
• Experience with agile development methodologies
• Experience with automated testing tools and techniques
• Experience in Kotlin beneficial
• Experience with GIT
• Have worked on at least 1 app published in the Play Store

Methodologies

• Waterfall and Agile
• Knowledge of OO design principles and development patterns

Tools

• SoapUI (SOAP) / REST client (JSON)
• Android Studio
• Atlassian tool suite (Jira, Confluence)

Technologies

• J2EE, Sprint Boot
• Android, Java, Kotlin
• WebLogic, Apache
• UML
• XML, JSON
• SOAP and REST Web Service Development

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Key Purpose of the role

The Telemarketing Manager will lead and oversee the Telemarketing team in sourcing prospects from various leads sources. We are looking for an experienced telemarketing manager to head up a growing telemarketing team. To ensure success as a telemarketing manager, the candidate should have experience with telemarketing, advanced managerial skills, and the ability to multitask.

Key Responsibilities

• Hires and trains telemarketer 
• Oversees the daily workflow and scheduling of telemarketing staff.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with company policy.
• Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team.
• Monitors and reviews phone calls to ensure quality calls and compliance with applicable policies and best practices.
• Measures team performance; communicates goals and targets to team; and encourages and motivates telemarketers as they work toward reaching their goals and targets.
• Prepares and presents weekly and monthly reports.
• Performs other related duties as assigned.
• Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.
• Meeting with sales managers to discuss telemarketing strategies.

Personal Attributes and skills:

• Excellent verbal and written communication skills.
• Excellent sales and customer service skills.
• Excellent interpersonal and negotiation skills.
• Assertiveness
• Self-confidence
• Honest and ethical
• Resilience
• Perseverance
• Able to manage stressful situations
• Results driven
• Self-Disciplined
• Able to manage stress and stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Discipline
• Able to influence and negotiate
• Persuasive
• Build strong relationships
• Use own initiative
• Decisiveness

Qualifications and Experience:

Minimum

• Matric (Grade 12)
• Computer skills: Microsoft word; Excel; Email.
• Strong managerial and sales skills
• Experience in telemarketing preferred.
• Four – Six years sales management experience in a target driven in/outbound sales
• NQF Level 5 and Regulatory Exams compulsory
• Relevant Tertiary Education required.

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Key Purpose

The Learning Communications Consultant leads and partners with other key individuals to formulate and implement the Discovery Institute of training (DIT) marketing, communications, brand strategy and plan. The Learning Communications Consultant is responsible for creating and editing various forms of content and communication to inform, educate, or persuade the sales force to engage with our training offerings.

Areas of responsibility may include but not limited to

All work must be done accurately, comprehensively and in-line with set quality standards and timelines.

Communication

• Edit and proofread content received from different areas within DIT, ensuring that the information, terminology and style used is consistent and in keeping with Discovery’s writing rules and plain language policy.
• Ensure correct and consistent use of the organisation’s tone, language and voice across all content and communication channels.
• Translate communication into different media and positioning for different audiences.
• Develop content and communication according to the brief, time schedule and budget.

Marketing

• Understand the department’s objectives to ensure relevant implementation of plans.
• Develop and provide input on marketing and communication campaigns and activities.
• Coordinate tasks, resources and internal and external stakeholders to ensure the relevant, timeous implementation of the initiatives and campaigns per the signed off marketing plan.
• Implement relevant and impactful marketing and communications tactics.
• Identify and engage with all relevant stakeholders across the department to ensure robust implementation of marketing initiatives.
• Brief, get approval and manage timelines for any marketing material related projects.
• Understand financial principles including costs as it impacts the ability to formulate and execute relevant marketing plans/interventions/campaigns.

General

• Maintain and develop relationships within relevant stakeholders to ensure clear understanding of requirements and target audience.
• Stay up to date on emerging technologies and trends to enhance the offering and create efficiencies.
• Track, analyse and evaluate all initiatives to illustrate ROI and implement future enhancements.
• Compile proposals and reports when relevant to sell concepts and illustrate value and return.
• Build and maintain key relationships.
• Reflect on all projects and identify opportunities for continual improvement.
• Ensure all personal development plan activities are completed within a specified timeframe.

Competencies

• Proven experience developing marketing plans and campaigns
• Exceptional attention to detail
• Exceptional verbal and written English communication skills
• Excellent proofreading and editing skills
• Ability to critically evaluate communication elements including rationale for channel selection
• Time and project management
• Convert technical information to audience appropriate communication
• Critically evaluate communication elements
• Influence and persuade people to get things done
• Negotiation
• Present and sell your ideas
• Question processes, strategy and outputs
• Strong project management, multitasking, and decision-making skills
• Metrics-driven marketing mind with eye for creativity
• Proficient in MS Office suite

Education and Experience

Qualifications

• Minimum 3-year undergraduate in Communications, Marketing or Public Relations undergraduate degree or Diploma

Experience

• Working experience of at least 2 years in a similar role is required
• Minimum of 2 years-experience in Marketing or Public Relations
• Minimum of 2 years-experience in Communications
• Prior marketing and/or communications experience in the financial services industry

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 Job Purpose

The Product Coach coaches and trains according to the business and training needs for the specified business area. 

Key Outcomes may include but are not limited to:

• Identifies knowledge and skills gaps within Product Operations team through performance trend analysis.
• Plans, designs and conducts coaching interventions that closes the gaps.
• Increases the skill levels of staff through targeted coaching interventions.
• Develops models to assess competency and knowledge.
• Maintains accurate and complete coaching and assessment records.
• Provides timely and regular feedback to management and team leaders on coaching, trends and training needs.
• Plans for monthly coaching initiatives and sets up next coaching session if possible.
• Oversees the competency of new recruits during the soft-landing phase.
• Assists and supports various client servicing channels with specialist product knowledge on complex cases.                         
• Monitors exception reports with the aim of pro-actively identifying potential cases for investigation and correction.                   
• Proactively monitors query drivers and investigates opportunities to improve processes, the product or the APP to reduce or alienate such queries in the future.  
• Ensures awareness and knowledge of new systems functionality, processes, products are embedded within the team and documented.
• Conducts systems user acceptance testing for new enhancements or products being introduced.
• Provides subject matter expertise into the design of operational processes and the documentation thereof.
• Provides input into process enhancements and root cause analysis of exceptions.
• Trouble shooting and incident management resolution.
• Bringing relevant issues to the attention of the functional head of the area.
• Managing ad hoc projects.
• Provide input and sign-off on training scenarios and content.
• Providing a high level of customer service to both internal and external clients.
• Provides back-up support for all job functions within the department as needed.
• Completing several reporting reports to internal management and stakeholders.

Experience

Required:

• At least 3 years specific product knowledge of various banking products and servicing experience in banking service and/or operations environment.

Preferred:

• Previous training or coaching or leadership role experience is advantageous.
• At least 3 years' recent, direct experience within Bank client servicing or Card/Product banking operations environment.
• A proven track record of successful support of business process change projects or enhancements.
• Experience working with internal and external clients.
• Solid experience in relationship building with stakeholders.

Qualifications

Required:

• Matric
• Bachelor of Commerce or Bachelor of Science Degree or equivalent
• Completed FAIS qualification.

Preferred:

• Any relevant Banking, Financial or Business qualification

Skills

Required:

• Flexible in terms of adapting to new standards/processes and change management.
• Has a passion for coaching, training and people development.
• Customer and Quality focused.
• Motivating self and others.
• Influencing and persuading.
• Excellent time management.
• Attention to detail.
• Pro-active / Taking initiative.
• Ability to work under pressure.
• Analytical thinking / problem solving.
• Flexible.
• Deadline conscious.
• Knowledge of PinPoint, MS Excel, MS Word, MS Outlook, MS PowerPoint.
• Quality-focused.
• Strong interpersonal skills.
• Ability to work independently with minimal supervision, as well as within a group.
• Coaching skills.
• Presentation and facilitation skills.
• Knowledge of best practice coaching principles advantageous.

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Key Purpose

The Discovery People Technology team is accountable for all product deliverables in the HR technology products and to provide input to the overall HR roadmap.

As part of this team, you will work with the functional owners who are usually positioned in the Centres of Excellence and People Operations to ensure that all people systems and technologies are leveraged to deliver effective and cost efficient processes. You will be accountable for the full life cycle of technology products: requirements gathering, vendor selection, solution design and configuration, deployment, sustain, adoption and solution retirement - the Total Costs of Ownership. With regards to the execution, as a part of the technology team, you will work closely with the People Systems and IT Services teams who will be responsible for many of the deliverables specifically integration in overall Discovery HRIS.

Areas of responsibility may include but not limited to

• Discovery and ideation: scan the latest technology trends in the respective product area and share these with the functional owners.
• Priority setting: understand sub-functional strategy, processes and ways of working and align with functional owners on priorities and plans.
• Business Case: provide input to functional owners on business cases specifically on the product deliverables.
• Solution Design: translate functional and business requirements into a technology ideally leveraging the out of the box processes and functionalities of our preferred technology vendors (buy, configure, built). Basic principles: standardisation and simplicity putting the user at the centre of the process and technology design.
• Solution Configure: provide the IT Services configuration teams with input on configuration and support with relevant testing activities.
• Deployment and delivery: based on the deployment priorities and plans set by the functional owner, work with the regional People Systems and Tech teams on deploying the technology solutions.
• Sustain: work with the IT Services team on solution RUN and maintenance as per IT Services technology operating model. Accountable for potential escalations acting as the single point of contact back to functional owners, IT services and technology providers.
• Architecture: work with the People Systems solution and overall ERP architects to ensure solutions are flawlessly integrated into People Systems and technology landscape and roadmaps and overall ERP architecture and roadmaps/plans.
• Release strategy: ensure releases are reviewed, prioritised and tested in collaboration with functional owners, IT Services (configurations) and strategic vendors and support change management and communication activities where necessary.
• Value management (adoption and continuous improvement): work with functional owners and regional People Systems teams to ensure maximum value delivery through solution adoption and continuous improvement activities. Leverage OPEX methodology and metrics where possible.

Personal Attributes and Skills

• Planning & Organising
• Verbal & written communication
• MS Office
• Execution oriented
• Proactive and resourceful
• Analytics

Education and Experience

Essential

• Matric
• BCom Informatics or related degree
• 2 years experience with SuccessFactors
• Understanding of HR principles and concepts

Advantageous

• 2 years HRIS support
• Project Management experience
• SQL