Telemarketing Sales Agent- Homechoice (Southern Suburbs (Cape)) at HomeChoice Holdings Limited

Description
What you will love doing in this role

• Meeting sales objectives and revenue targets.
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
• Meet operational and quality efficiencies.
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
• Provide an exceptional customer experience.
• Accurate capturing of customer information.
• Ensure compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks with regards to FAIS, FICA, TCF, POPI, CPA NCR legislations.
• Present, promote, and sell products/services in accordance with agreed processes and procedures.
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
• Adaptable with the ability to respond positively to working within a pressurized environment.
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining. customer satisfaction.
• Present products to potential customers who meet qualifying criteria.

Requirements
What you'll need to do this role

• Matric (Grade 12) – Must have
• Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre environment – Must have
• Must be proficient in MS Office applications (Email, Internet, Word, and Excel)
• Clear criminal and ITC record – Must have
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialler system
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact centre environment

What we offer

• Basic + commission & incentive drives
• Creative agile work environment
• Café and lounge area
• Staff restaurant with a variety of healthy affordable meal options

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun