Current Opening at HomeChoice Holdings Limited

Description
What you will love doing in this role

• Meeting sales objectives and revenue targets.
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
• Meet operational and quality efficiencies.
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
• Provide an exceptional customer experience.
• Accurate capturing of customer information.
• Ensure compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks with regards to FAIS, FICA, TCF, POPI, CPA NCR legislations.
• Present, promote, and sell products/services in accordance with agreed processes and procedures.
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
• Adaptable with the ability to respond positively to working within a pressurized environment.
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining. customer satisfaction.
• Present products to potential customers who meet qualifying criteria.

Requirements
What you'll need to do this role

• Matric (Grade 12) – Must have
• Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre environment – Must have
• Must be proficient in MS Office applications (Email, Internet, Word, and Excel)
• Clear criminal and ITC record – Must have
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialler system
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact centre environment

What we offer

• Basic + commission & incentive drives
• Creative agile work environment
• Café and lounge area
• Staff restaurant with a variety of healthy affordable meal options

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

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Description

• We are seeking an experienced and results-driven Regional Manager to oversee general management and daily activities of the homechoice showrooms within the Coastal Region. You’ll need a strong background in retail, exceptional leadership skills, and a strategic mindset to optimize performance across showrooms. This role is crucial in supporting the expansion of our rapidly growing brand, ensuring operational excellence and customer satisfaction.

What you will love doing in this role

Performance Management

• Drive performance to achieve and exceed sales and profitability targets for all stores in the Region
• Leverage data-driven insights to improve store performance, including conversion rates, New Accounts, and Average basket size.
• Develop and implement targeted action plans that address any identified areas of improvement
• Ensure the Region maintains high standards of customer service and brand experience.
• Innovatively manage customer, channel, and promotional offers to ensure NSV is delivered.

Product & Visual Display

• Visual Display Management: Ensure that all stores maintain world-class visual displays that align with brand standards.
• Conduct regular store visits to assess merchandising, stock levels, obsolete stock, and adherence to visual guidelines.
• Personal Stylists Culture: Foster a culture where staff act as personal stylists, assisting customers in creating a home they love through expert product recommendations and styling advice.
• Guideline Implementation: Oversee the consistent implementation of visual merchandising guidelines across all stores, ensuring every location reflects the brand’s aesthetic and quality.
• Performance Metrics: Drive performance improvements through effective visual merchandising strategies that enhance gross profit (GP) and average item value.
• Innovation: Regularly assess and update display techniques to stay ahead of market trends and competitor offerings.

Expansion into new territories

• Experience and knowledge of the trading environment in the respective Region. 
• Assist in identifying potential new store locations and growth opportunities.
• Execute activations within neighboring towns to drive new foot traffic.
• Support new store openings, refurbishments, and store relocations.
• Collaborate with marketing to execute promotional campaigns.

Optimize risk and drive efficiencies

• Mitigate risk associated with cash, stock, OHASA and regulatory requirements in all stores in the Region
• Improve the Goods Returned rate to achieve targets for all stores in the Region
• Effectively manage inventory and stock losses in the Region through loss prevention processes
• Improve fraud detection skills in-store through collaboration with Fraud and Training
• Ensure compliance with POPI legislation

People Management & Leadership

• Improve overall skill levels within the area by ensuring employee development plans are in place to address development needs and career aspirations.
• Accurately identify key talent and ensure appropriate development plans/succession initiatives are in place. Promote staff engagement by ensuring adequate measures are in place to improve staff satisfaction and improve tenure.
• Manage performance in alignment with HR practices, and competently address cases of misconduct at a store level and/or disciplinary hearing stage
• Lead and develop a team of highly motivated and engaged Showroom Managers and staff.

Living the values

• Live and behave in alignment to the company values and promises.
• Drive value-driven behaviour in all stores in the area
• Be receptive to feedback and have the courage to share ideas, feedback and suggestions in the right tone and the right forum

Requirements
What you’ll need to do this role

• Diploma or Degree in Retail management, business management, or similar required.
• Proven experience as a Regional Manager or similar senior leadership role in the (homewares) retail sector.
• Strong leadership abilities with a track record of managing multiple retail locations.
• Strong understanding of e-commerce and omnichannel retail strategies.
• Sales and business acumen, with a deep understanding of retail KPIs and growth strategies.
• Customer-focused mindset with a passion for delivering outstanding shopping experiences.
• Excellent communication and negotiation skills to engage with teams and stakeholders.
• Analytical and problem-solving skills to drive continuous improvement in sales and operations.
• Proficiency in retail management software and data analysis tools.
• Experience in scaling retail operations and supporting company expansion.
• Willingness to travel within the assigned region.
• A valid South African driver’s license

What we love about you

• Ethical and professional self-starter with high energy levels.
• Excellent planning and organizational skills with a customer centric attitude.
• Natural leader with the ability to mentor and inspire.
• Deadline and target driven with great attention to detail.
• Excellent communication and motivational skills with the ability to communicate at all levels.
• Ability to work well under pressure and manage stress effectively.
• Adaptable, flexible with loads of initiative.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

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Description

• We are seeking a commercial contract lawyer to assist with reviewing operational agreements, such as activation contracts, NDAs, data protection agreements, service provider agreements, independent contractor agreements, etc. The role also includes administrative assistance. The ideal candidate should have strong contract management experience and attention to detail.

What you will love doing in this role

• Drafting and review of contracts.  This requires collaboration with various stakeholders in the business to understand the goal of the contract, analyse the agreement, provide insights to mitigate risks & comprehend legal consequences.
• Knowledge of applicable legislation – Consumer Protection Act, Protection of Personal Information Act, Financial Advisory and Intermediary Services Act, Financial Intelligence Centre Act, Basic Conditions of Employment Act, Employment Equity Act & Labour Relations Act.
• Drafting of business policies – conduct, ethics, employment, standard operating procedures, process documents, etc.
• Providing support to various departments, such as procurement, supply chain (warehouse and logistics), merchandise, human resources.
• Drafting legal correspondence – such as, letters of demand, customer service responses, etc.
• Maintaining contract register.
• Ad hoc project work as needed by business and in response to regulatory changes & requirements.

Requirements
What you’ll need to do this role

Qualifications and Professional Responsibilities

• LLB degree..
• 2-4 years experience, with demonstrable practical experience in areas such as commercial contracts, commercial leases.
• Display a keen analytical mindset, enabling efficient problem-solving & a thorough assessment of legal matters & problem solving.
• Demonstrate effective communication skills, both written & verbal, which are crucial for articulating legal concepts clearly & professionally.

Key Competencies

• Proficient technical drafting
• Critical & creative thinking
• Timeous delivery of work within agreed timelines, managing expectations & timeous escalation of work when required
• Willingness to learn & develop skills to enhance your offering to the business
• Working with colleagues in various areas of a diverse business environment 

Ideal Characteristics

• Capable of managing multiple tasks & priorities within a collaborative setting, without compromising the quality of work.
• Possess a strong commitment to delivering high-quality legal solutions that align with business needs & objectives.
• Display a self-driven approach, taking the initiative to excel independently while contributing positively to the legal team.
• Demonstrate high motivation to thrive within a dynamic legal environment, adaptability, & readiness to excel in diverse scenarios.

What we will love about you 

• Proficient technical drafting
• Critical & creative thinking
• Taking initiative & being proactive in the performance of the job
• Timeous delivery of work within agreed timelines, managing expectations & timeous escalation of work when required
• Willingness to learn & develop skills to enhance your offering to the business
• Working with colleagues in various areas of a diverse business environment 

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

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Description

• The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis. The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.

What you will love doing in this role

• Enhancing customer interactions by creating a positive and engaging sales and service experience that builds lasting relationships and meets customer needs.
• Provide in-depth product and process knowledge, ensuring customers receive accurate information and guidance to make informed decisions.
• Oversee store visual merchandising and maintain excellent housekeeping standards, ensuring the store is aesthetically pleasing, organized, and in line with brand guidelines.
• Manage goods returns and store administration, ensuring efficient handling of returns while keeping store processes and documentation up to date.
• Monitor catalogue stock management, ensuring inventory levels are accurate and aligned with the latest product offerings.
• Perform daily stock management duties to maintain optimal inventory levels and ensure smooth store operations.
• Manage day-to-day administration and reporting, ensuring all necessary documentation is up to date and operational goals are tracked effectively.
• Maintain general housekeeping standards throughout the store, ensuring a clean, safe, and organized environment for both customers and staff.
• Guide the customer journey, including account opening, order processing, and ensuring a seamless experience from start to finish.
• Drive new business activations, focusing on identifying and capturing new opportunities to expand the customer base and increase sales.

Requirements
What you'll need to do this job

• Grade 12/Matric/NQFL 3/ NQFL 4
• 1 year + retail stores experience
• 1 year + administration experience

What we will love about you

• We love your energy and positive attitude, driving enthusiasm in everything you do.
• We love your persuasive skills, guiding others to achieve goals.
• We love your ability to work independently and within a team.
• We love your excellent communication skills, engaging with others at all levels.
• We love your strong analytical ability and attention to detail.
• We love your resilience and adaptability, thriving in change.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description
What you will love doing in this role

• You love insight-led solutions and analyse sales and other metrics to create realistic sales and buy plans that will delight our customers who are looking for quality and value
• You love wowing customers and are always looking for sales opportunities to create products and offers that meet their needs and expectations
• You love playing as a team and working with buyers to deliver products that are aligned with category strategies and meet price point, sales and margin targets
• You love exploring opportunities and with your ‘trader’ mentality forecasts and reproject sales, margin and stock to maximise sales and profitability
• You love taking accountability and dealing with our suppliers, maintaining beneficial relationships according to strict SLAs
• You love delivering on your promises and work closely and effectively with teams across the business to deliver on big ideas that align with our DNA and delight our customers

Requirements
What we will love about you 

• We love your strong analytical, numeracy and problem-solving skills
• We love your entrepreneurial and innovative mindset
• We love your ability to build long-lasting supplier (internal and external) relationships
• We love your digital fluency and understanding of the online retail world and how this drives sales
• We love that you put our customers as the heart of everything when you source and design products 

What you'll need to do this role

• Bachelor’s degree (Business Science/BCom/BSc)
• 3-5 years of retail experience (e-commerce is preferable but not a requirement)
• Competency in MS Office packages, particularly Excel 

Behaviours we love 

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

What you will love doing in this role

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

Requirements
What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun