Telematics Night Shift Supervisor - Motorbike Fleet at Hello Group

Description    

• Hello Group is seeking to appoint a dedicated Telematics Night Shift Supervisor to join our team. In this role, you will be responsible to lead the telematics function for a motorbike fleet operation by supervising a team of coordinators, ensuring effective tracking, monitoring, and reporting of all telematics data. The role is key in enhancing rider safety, fleet efficiency, real-time visibility, and preventative maintenance planning for motorbikes through data-driven insights. You will be responsible for the real-time tracking of our motorcycle fleet, ensuring smooth operations and resolving issues promptly. If you're passionate about technology, data, and fleet management, we want to hear from you!

Duties and Responsibilities    

• Supervise the night shift Telematics team and ensure all monitoring and tracking duties are executed accurately and efficiently.
• Oversee the handling of route deviations, alerts, technical issues, and incidents in line with company protocols.
• Ensure adherence to SOPs, escalation procedures, and client-specific requirements during the night shift.
• Act as the first point of contact for urgent operational matters on shift.
• Compile and submit detailed end-of-shift reports to the Telematics Manager, including incidents, interventions, and system performance.
• Monitor team performance, attendance, and compliance during night hours.
• Coordinate handover procedures between day and night shifts.
• Ensure all tracking systems and communication platforms are functional and issues are escalated as needed.
• Provide on-the-job guidance and support to team members.
• Maintain accurate shift logs, reports, and documentation for audit and performance reviews.

Minimum Requirements    

• Grade 12 (Matric)
• 2+ years of experience in a Telematics/Control Room/Logistics environment
• 1+ year of supervisory/team lead experience (preferably in night operations)
• Valid driver's license and own vehicle (essential)
• Computer literate (MS Office; Telematics/Tracking software experience preferred)
• Strong written and verbal communication skills
• Analytical thinking and strong attention to detail
• Ability to remain calm under pressure and make decisions quickly
• Willing and able to work night shifts and weekends as scheduled

Deadline:23rd July,2025