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  • Posted: Dec 15, 2020
    Deadline: Not specified
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    OUTsurance took the direct short-term insurance industry by storm when it launched in February 1998. Built on the principle that 'you always get something out', OUTsurance clients receive a cash OUTbonus - the first reward system in South Africa to return cash to clients who remain claim free. To date, we've already paid out more than R2.4 bil...
    Read more about this company

     

    Telesales Advisor (Internet and Outbound)

    Introduction

    OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

    We are seeking a driven, -oriented sales advisor to join our growing team and better serve our customers. In this role, you will interact with customers provide guidance, increase sales, and elevate customer experience If you're a top performer that can align yourself with our organization Values of: Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie!

    Minimum Requirements

    Qualifications and Experience

    Essential

    • Matric
    • Previous Call Centre experience in Telesales
    • Computer literate
    • Candidates must have completed FAIS Regulatory Exams (RE 5 or full qualification depending on previous advice giving roles)

    Advantageous

    • Relevant tertiary or Call centre qualification will be advantageous
    • Experience in short term insurance industry will be advantageous

    Responsibilities:

    • Convert Inbound lead/quotes to sales in terms of the minimum quantity and quality targets that are in place including but not limited to:
    • Minimum monthly premium written
    • Average premium value
    • Nett conversion ratio of quotes to sales
    • Facility quality target
    • Cancellation ratio
    • Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions telephonically.
    • Maintain in-depth product knowledge in order to supply customers with the best, accurate information at all times.
    • Utilize persuasion techniques when necessary to close sales.
    • Handle customer phone calls and emails in a polite, professional, and prompt manner.
    • Work towards achieving individual and team objectives and be accountable for sales results
    • Perform as a team-player, participate in activities contributing to the overall objectives of the organisation

    Competencies:

    • Selling Skills
    • Negotiating skills
    • Problem solving
    • Thrives in a demanding, quick turnaround environment Sales oriented
    • Attention to detail/Quality orientated
    • Deadline and results oriented
    • Initiative and tenacity.
    • Enthusiastic and passionate about the job and the organisation
    • Effective at planning and organising work
    • Team player
    • Adaptability
    • Integrity
    • Stress Tolerant
    • Interpersonal and communication skills

    In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

    Method of Application

    Interested and qualified? Go to OUTsurance on www.linkedin.com to apply

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