Telesales Clerk at The Fruitspot

Job Specifications / Responsibilities:

• Excellent customer service and after sales service
• Drive promotion and sale of stock
• Achieving monthly sales targets
• Facilitate sales of all products and services according to the client's needs
• Ensure optimal level of client satisfaction at all times
• Professionally responsible for the processing of all telephonic orders placed by customers;
• Responsible for the processing of emailed and faxed orders by customers;
• Processing picking slips into invoices
• Responsible for liaising with customers in the event of their order not being fulfilled 100%, e.g. shortfalls in their order, shortage of stock; delays in the delivery of their order, etc.
• Assisting customers with any queries;
• Responsible for specific customer accounts.
• Responsible for monthly invoicing of allocated customers;
• Liaise with customers on updated pricing. 
•  Appropriate knowledge of stock and products;
• Knowledge of stock levels and delivery dates.

Requirements:

• Grade 12 is essential.
• Minimum of 2 years’ experience in a Sales Call Centre environment;
• Previous experience in fresh produce will be an advantage. 
• Previous experience in SAP will be an advantage.
• Excellent communication skills
• Results driven
• Self-management and self-starter;
• Ability to work with no supervisor;
• Deadline driven.