Temporary Refunds Clerk (JHB) at FlySafair

Description

• Allocate payment to bookings that doesn't reflect on reservation system;
• Correct bookings on the reservation system where the charges and payments do not agree;
• Assess and process refund requests based on the refund policy;
• Assist customers/passengers both verbally and in writing regarding payments and refund queries.

Requirements

• Grade 12 or Equivalent (Essential);
• Finance related Diploma/Degree (Advantageous);
• Minimum of 2 years Customer Service experience (Essential);
• No criminal or credit record; - Willingness to work longer than normal office hours;
• Excellent understanding or experience in delivering great customer service to a customer;
• Excellent communication skills (verbal and written);
• Conflict resolution skills;
• The ability to work well under pressure;
• Practice good time management skills;
• Good mathematical skills;
• Solid computer literacy;
• Excellent phone etiquette.