Territory Manager - Retail at Astron Energy (Pty) Ltd.

Provide business advisory support service to a number of service stations throughout the Region. Assist site owners and retailers with customer relationship management, marketing, pricing strategies, brand building, business planning, maximising sales, driving turnover and profitability, the day-to-day running of the station, merchandising, inventory management, etc. Implement profitability improvements by identifying site growth opportunities, segment targeting and cost to serve analysis per customer.

Financial Perspective

• Develop and execute a clear business growth plan to ensure sustainable, above market, performance of the respective network, thus ensuring optimum site operating contribution which is in line with the required financial returns
• Monitor key performance indicators and performance trends and determine appropriate actions to address any issues to optimise the business and deliver best-in-class customer service
• Ensure that Profit margins are achieved for the Retail Sales - business. (Unit Margin)
• Manage Direct OPEX to achieve required savings targets

Customer Perspective

• Provide professional expertise and an enabling environment (consultancy, training etc.) for the retailers, supporting them to achieve their business objectives
• Responsible for providing Astron Energy with critical market intelligence to facilitate improved business processes and decision making
• Grow share of Wallet business
• Working closely with the marketing support team to build a Fresh Stop/C-store network plan and execute against agreed milestones.

Internal Processes

• Ensure that Demand forecasting is done accurately
• Drive compliance of HSSE standards and procedures at site level
• Play a key role in the selection, management and development of retailers.
• Interact with retailers and business partners and provide expert knowledge and support to ensure operational excellence and application of operating and brand standards
• Support and / or drive execution of all programmes aimed at ensuring AE achieves/maintains its leadership position in the market
• Responsible for the Territory’s business performance.  Key performance metrics include Safety, Financial, and Operational targets, including Customer First Scores, Customer Satisfaction and Image Stewardship
•  Ensure adherence to Credit policies and procedures within the Territory l and optimization for the business
• .  Responsible for ensuring 100% compliance with the OE/HES Corporate standards and incorporates into daily execution guidelines

People Management

• Provide guidance to Retail site owners nurturing and developing a culture of operational excellence and teamwork to ensure targets are met and exceeded
• Management of own development in the analysis and interpretation of P&L in respect of each retail station within their territories, conducting of cost to serve analysis per retail station and implementation of such measures (corrective actions) to increase efficiencies
• Execute on the Transformation plan for Retail

Professional Qualification and Certifications:

Degree in Sales & Marketing/Commercial or related

Work Experience:

• At least 3-5 years of business operations and sales experience preferably in a retail environment, ideally in a petroleum industry
• Track record in driving performance improvement
• Knowledge of both fuel and non-fuel retailing
• Sound verbal/written communication skills
• An affinity for brand building, well developed negotiation, relationship building and problem-solving skills
• An unendorsed driver’s license and availability to travel and deal with retailer emergencies after hours
• Track record of operational excellence delivery and ensures that all employees under his/her responsibility understand and fulfil their compliance obligations
• Creative and critical problem-solving skills
• Numerical and analytical thinking skills

Application deadline:

• 10 October 2022