Territory Support Officer - JHB at BP International

Job Description:

• Conduct analysis of key retail data and provide reports and insights to the Regional Operations Manager and the Retail Business Managers.
• This includes regularly set reports, findings and insights as well as ADHOC requests.
• Support sales team to improve performance by working closely with Retail Business Managers for new volume opportunities.
• Prepare performance reports and coordinate approvals (rebate, cash sales etc.) of new terms with respect to Delegations of Authority.
• Act as a focal point of contact for the B2C channel of trade to lead volume improvement activities, demand planning/forecasting processes as well as supply chain issues.
• Play an integrator role within the site support team to manage the continuous improvement activities of which includes the coordination of the functional teams especially I&E and GBS to engage proper support the team.
• Develop and maintain an administrative system that will facilitate effective contract management and enforcement by RBMs.
• Develop and maintain the systems that supervise performance against critical nonfuel KPIs, e.g., fuel recons, rental adjustments, margin adjustments etc.
• Monitor and report on HSSE performance metrics, including legal compliance, criminal risk assessments (CRAs), audits and inspections, closure of action items, etc.
• Responsible for compiling a daily log of issues that will impact the business environment and communicating to the RBMs, ROMs and / or customers on a timely and regular basis
• Process purchase orders for the team as needed.
• Provide administrative support for the Regional Sales Manager, such as coordinating regional meetings, capturing minutes, and recording and following up on actions. Arrange multi-party VC's, VTs and teleconferences. Addressing all correspondence, including the preparation of draft responses on behalf of the team, and other ad-hoc requests.
• Answers and screens calls and takes messages when the team members are out of the office and ensures that messages are passed on to the right people accurately.
• Provides customer service to the public, field, and office staff by acting as the primary contact for information requests and business enquiries.
• Co-ordinates travel arrangements, accommodation, and itineraries.
• Deal with customer queries and re-direct them to relevant staff