Tier 1 IT Support Engineer at Pragma Global

Minimum Requirements

• MCP/A+/N+/M365 Certified Administrator or equivalent.
• 4-6 years experience in a desktop support/Tier 1 IT Support Engineer environment.
• Administering and Supporting Microsoft AD and/or Entra ID.
• Installing and supporting desktop operating systems.
• Installing and supporting Office365 applications.
• Installing and troubleshooting laptops, desktops, printers, and mobile devices.
• Troubleshooting networking problems.
• Installing and supporting voice applications.
• Supporting and remediating anti-virus and security issues.
• Ability to prioritise and work under pressure.
• Ability to work accurately and according to policy.

Duties & Responsibilities

• Assists with monitoring, investigating, and remediating all security threats.
• Resolves service requests according to SLA.
• Installs, configures, and troubleshoots laptops, desktops, printers, and mobiles.   
• Creates/amends/deletes user accounts in all systems.
• Supports IT Administrators with escalated calls.
• Supports Video Conferencing and biometric access control equipment.
• Configures, administers, and troubleshoots O365 including Exchange, Teams, Sharepoint Online, OneDrive, and InTune.
• Attends meetings and updates documentation accurately when required.