Tier 1 Modern Workplace Engineer at Mango5

Key Responsibilities

• Diagnose and resolve customer and internal technical issues.
• Build, configure, and replace employee laptops/desktops.
• Provide hands-on end-user support for software, hardware, and network-related concerns.
• Create, amend, and delete user accounts across platforms.
• Maintain and update IT asset registers and documentation.
• Install and support plugins, voice applications, and antivirus tools.
• Schedule and manage platform backups.
• Ensure service desk SLAs are met and escalate complex issues to Level 2/3.
• Offer support during critical outages (P1, P2) as part of 24/7 standby rotation.
• Assist in customer training sessions as required.
• Collaborate with internal development teams and third-party vendors.

What You Bring

• 4–6 years of Tier 1/Desktop Support experience.
• Solid knowledge of Microsoft Active Directory and O365 Suite (Exchange, Teams, SharePoint Online).
• Strong troubleshooting abilities in desktop OS (Windows 10 & 11), hardware, and network issues.
• Experience supporting voice applications and remote users.
• Familiarity with cloud infrastructure (AWS, Azure, or Google Cloud).
• Proven ability to prioritize, multitask, and thrive under pressure.

Preferred Qualifications

• MCSA / MCSE / MCDST or similar
• A+ / N+ Certification