Tier 1 Modern Workplace Engineer at Mango5 July, 2025

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- Tier 1 Modern Workplace Engineer at Mango5
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Posted: Jul 27, 2025

Deadline: Not specified
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Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services. Mango5 has built a reputation of delivering quality outsourced service offerings since December 2005. Our product offerings have always...

Tier 1 Modern Workplace Engineer
- Job Type Full Time
- Qualification Matric
- Experience 4 - 6 years
- Location Eastern Cape
- Job Field ICT / Computer
Key Responsibilities
- Diagnose and resolve customer and internal technical issues.
- Build, configure, and replace employee laptops/desktops.
- Provide hands-on end-user support for software, hardware, and network-related concerns.
- Create, amend, and delete user accounts across platforms.
- Maintain and update IT asset registers and documentation.
- Install and support plugins, voice applications, and antivirus tools.
- Schedule and manage platform backups.
- Ensure service desk SLAs are met and escalate complex issues to Level 2/3.
- Offer support during critical outages (P1, P2) as part of 24/7 standby rotation.
- Assist in customer training sessions as required.
- Collaborate with internal development teams and third-party vendors.
What You Bring
- 4–6 years of Tier 1/Desktop Support experience.
- Solid knowledge of Microsoft Active Directory and O365 Suite (Exchange, Teams, SharePoint Online).
- Strong troubleshooting abilities in desktop OS (Windows 10 & 11), hardware, and network issues.
- Experience supporting voice applications and remote users.
- Familiarity with cloud infrastructure (AWS, Azure, or Google Cloud).
- Proven ability to prioritize, multitask, and thrive under pressure.
Preferred Qualifications
- MCSA / MCSE / MCDST or similar
- A+ / N+ Certification
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Method of Application

Interested and qualified? Go to Mango5 on mango5.mcidirecthire.com to apply

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Tier 1 Modern Workplace Engineer at Mango5

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Tier 1 Modern Workplace Engineer at Mango5

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