RPO is a Specialist Recruitment Agency that focuses on select market segments. These are Engineering, Finance, Supply Chain and Manufacturing. With over 12 years of experience in the recruitment industry, RPO Recruitment has access to over 80,000 candidates across various industries, all accessible through our highly trained and specialised recruiters. At RPO Recruitment, we have access to the most popular job portals and recruitment sites to enable us to hunt for those positions.
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A dynamic financial services company is looking for an experienced Tracer with a strong background in collections and investigative work. The ideal candidate will be passionate about tracing leads, verifying contact information, and supporting collections efforts through accurate data management and engagement with debtors.
Responsibilities:
Utilise databases and credit bureau information to trace addresses, contact details, and employment information.
Engage with debtors to arrange payments on outstanding accounts.
Maintain accurate and up-to-date records of all tracing activities, contact attempts, and payments.
Ensure all tracing activities comply with South African legislation, including the Debt Collectors Act and National Credit Act.
Report daily and weekly on progress and outcomes.
Collaborate with the collections team to optimise tracing strategies and improve recovery rates.
Identify and escalate high-risk accounts or challenging cases to management.
Conduct follow-up communications to verify information and ensure completeness of debtor records.
Requirements:
Proven experience as a tracer or in a similar debt collections role.
Experience with attorney firms or sheriff/court processes is highly advantageous.
Excellent negotiation and verbal communication skills.
Assertive, tactful, persuasive, and target-driven.
Computer literate with the ability to work independently under pressure.
Resilient, patient, and analytical for investigative tasks.
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