Trainee Licensing Officer at Civil Aviation Authority (SACAA)

Key Responsibilities

Operational Management               

• Receive and verify licenses for compliance with the issue and re-issue terms according to SACAR’s and CATS, as prescribed.
• Ensure that all applications are processed, verified for correctness, and dispatched timeously
• Receive and process verification applications for foreign licences
• Receive and process applications for 30-day extensions.
• Participate in ongoing training and development to enhance skills and knowledge.
• Assist with arranging meetings and minutes.

Customer Interface 

• Project and maintain a professional and positive image when dealing with client
• Handle incoming customer calls, emails, and online inquiries with professionalism and courtesy.
• Assist customers with enquiries regarding all applications for personnel licences
• Work closely with other team members to meet service level targets and KPIs
• Escalate complex issues to senior team members or appropriate departments
• Ensure that all customer queries are addressed as per agreed Service Level Agreement (SLS).

Document Handling                           

• Ensure that a document tracking process is in place and monitored by the responsible officers.
• Ensure that all received documents and verified for correctness, with checklist attached.
• Ensure that all received documents are invoiced and issued and directed to the client as prescribed in our procedures.

Financial Processing            

• Verify that all applications for clients are invoiced and have paid the prescribed fee in terms of Part 187.
• Assist clients with refund process

Review and Amendment of Material

• Ensure timeous administration and maintenance of the ISO system and amendment of forms to correspond with ISO requirements.

Requirements

EDUCATION

MINIMUM REQUIREMENTS

• National Diploma in Administration or relevant equivalent qualification

ADDED ADVANTAGE

• Degree in Administration or relevant equivalent qualification

EXPERIENCE

• 1 Year - Administration experience 

IDEAL 

• 2 Years - Aviation Licensing experience

Closing Date: 08 September 2026