Trainer (Randburg) at Blue Label Telecoms

Job Purpose

• The main purpose of the Trainer role is to effectively deliver training programs that equip learners with the necessary knowledge and skills to meet organizational and project requirements.
• The Trainer is responsible for facilitating learning in an engaging and professional manner, ensuring all training content is understood and applied.
• In addition, the Trainer is responsible for managing and completing all onboarding paperwork and related administrative requirements, maintaining accurate records and supporting a positive training environment that promotes growth and performance.

Key Responsbilities

Onboarding Work (Pre and Post Launch)

• Trainer is responsible for all pre-launch prep including printing of required paperwork, Travel Requests etc.
• Trainer is responsible for training candidates who join the U-Belong learnership program and providing induction to the company they will be potentially working for.
• Onboarding agents by contract signing, learnership agreement signing as well as document collection (ID, CV, results, Bank statement SARs notice of registration).
• Trains agents on the Products that they will be distributing in the field for the duration of their learnership period.
• Sending Rica applications to the administrative team to create accounts for the agents that are being onboarded.
• Assists learners with Rica of their Sim cards to receive work numbers where they will be communicated with from the organization.
• Requests for data for new agents.
• Gets refreshments for agents during training.
• Document vetting (Submission of the contracts, learnership agreements as well as documents to identify if agents trained have been onboarded successfully).

Administrative work (Post Launch)

• Getting daily manual registers of the agent’s attendance during training.
• Processing of terminations for learners who have dropped off.
• Updating the electronic registers that is on SharePoint (Identifies the work status of the agents).
• Uploads documents on SharePoint such as Payroll disclaimer forms, Signed handover notes, manual registers, Rica forms, Accommodation invoices and flight receipts.
• Sends petty cash advance and Recons for the traveling.
• Consolidates list of learners with complete Portfolio’s of evidence after training.
• Requests for Uniforms and Handsets once agents have been onboarded successfully.

Requirements

Competencies

• Organizational Skills
• Administrative Efficiency
• Communication Skills
• Time Management
• Computer Literacy
• Data Management & Reporting
• Attention to Detail
• Problem Solving
• Teamwork & Collaboration
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Attention to detail and accuracy in all administrative tasks
• Ability to work independently and as part of a team

Education

• Grade 12 / Matric
• Relevant qualification or certificate in Training, Administration, Sales or related field (advantageous)

Experience

• Minimum of 2–3 years’ administrative experience (preferably in an operations environment)