Trainer - Umhlanga at Ignition Group

The detail 

• Training preparation and facilitation - Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes. 
• Be an industry Thought Leader - Constantly look for ways to up-skill and familiarize yourself with business-related developments and enhancements in the industry. Constantly seek ways to improve the training experience and share your ideas with your colleagues. 
• Coach and Develop our Trainees and new Employees - Provide additional support to the new agents during the first full month throughout our training phases and into full production.
• Identify development gaps of Trainees and new agents to assist their managers with helping our new employees achieve optimal performance.
• Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires. 
• Reporting and Assessments - Conducts and submits Skills Gap Analysis reports for existing staff as required.
• Submit daily reports.
• Prepare candidates for tests and assessments.

Requirements:

Are you this person? 

• Do you have your matric, as well as your Train the Trainer? 
• While a coaching qualification is preferred, coaching experience is essential. 
• Are you qualified as, or interested in becoming, an accredited assessor? 
• Do you have a minimum of 2 years’ previous experience in product, systems and/or soft skills training? 
• Do you have training experience relevant to a contact centre and/or other high volume environment?