Fresh Roles at Ignition Group

Description:

• Test projects independently and see this to completion.
• Test estimation of the test effort involved for each testing task based on risk considerations.
• Extract test requirements from business requirements specifications or user stories.
• Write quality test plans, test cases and bug reports.
• Test software and report errors to ensure a reduction in live defects.
• Work directly with the tech leads, Product Owners and developers to create and execute test plans and report any findings.
• Mentor Junior Testers.
• Test APIs thoroughly.
• Query a DB to prove data correctness (MSSQL, MongoDB).
• Articulate description of issues very well using narrative steps supplemented with screenshots and videos.
• Ensure that the software that is deployed live meets an acceptable quality standard.
• Perform other related duties as assigned by management.

Requirements:

• Computer science related diploma or degree is preferred.
• Certifcate in software testing (ISTQB preferred).
• Minimum 3 years experience as a Software Tester.
• Must be able to work odd hours occasionally for deployments (e.g software updates/upgrades).
• Basic understanding of UI automation using a web driver tool.
• Basic experience using tools to automate repeatable tests.
• High attention to detail.
• Strong communication skills.

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Description:

The detail: 

• Organize and maintain personnel records. 
• Update internal databases. 
• Prepare HR documents. 
• Answer employees queries about HR-related issues. 
• Assist payroll department by providing relevant employee information. 
• Assist HR Consultants with adhoc functions. 
• Deal with both external and internal queries from both staff of the company and external bodies. 
• The senior administrator’s duties also include assisting in the preparation of all letters of contract for any necessary changes in employee terms and condition. 
• Preparing management reports on data HR relevant data. 
• Organize and maintain personnel records. 
• Prepare HR documents, like employment contracts and new hire guides.
• Create regular reports and presentations on HR metrics. 
• Assist payroll department by providing relevant employee information (e.g., leaves of absence, sick days and work schedules) 
• Participate and Administration of Adhoc HR projects.
• Assist HR Managers/Consultants, and Recruitment with adhoc functions as and when required.

Requirements:

Are you this person? 

• Are you in possession of a relevant HR qualification? 
• Do you have proven work experience as an HR Administrator or other HR related role. 
• HR software experience. 
• Do you know your way around the world of Microsoft Office? 
• Are you confident in your knowledge of current labour laws? 
• Do you consider yourself an excellent communicator? 
• Would you say you have a genuine interest in making people feel welcome using your smile and positive nature? 
• Are you keen to be a part of something you believe in, providing fun while having fun at work? 
• Are you as fanatical about the detail as we are?

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The detail 

• Training preparation and facilitation - Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes. 
• Be an industry Thought Leader - Constantly look for ways to up-skill and familiarize yourself with business-related developments and enhancements in the industry. Constantly seek ways to improve the training experience and share your ideas with your colleagues. 
• Coach and Develop our Trainees and new Employees - Provide additional support to the new agents during the first full month throughout our training phases and into full production.
• Identify development gaps of Trainees and new agents to assist their managers with helping our new employees achieve optimal performance.
• Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires. 
• Reporting and Assessments - Conducts and submits Skills Gap Analysis reports for existing staff as required.
• Submit daily reports.
• Prepare candidates for tests and assessments.

Requirements:

Are you this person? 

• Do you have your matric, as well as your Train the Trainer? 
• While a coaching qualification is preferred, coaching experience is essential. 
• Are you qualified as, or interested in becoming, an accredited assessor? 
• Do you have a minimum of 2 years’ previous experience in product, systems and/or soft skills training? 
• Do you have training experience relevant to a contact centre and/or other high volume environment?

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This position will: 

• Provide HR policy and procedure guidance 
• Support the design, development and execution of full cycle recruitment plans and talent sourcing strategies ·
• Analyse trends and metrics in partnership with the HR group to develop solutions, programs and policies.
• Provide HR related advise across the generalist range of the role 
• Proactively support the implementation of the company’s people plans by working with internal stakeholders to develop a culture of responsibility and accountability for front line human resources management and embed a performance culture 
• Contributes to the design and implementation of strategies relating to the recruitment, development, engagement and general HR support of employees in the area of responsibility and/or stakeholder group 
• Manage and deliver complex HR projects across the company within specific timeframes 
• Act as a consultative business partner to the assigned stakeholder group by advising them of trends in HR practices, the labour market and general developments that could impact on the human resources in the area of responsibility
•  Contribute to the development of progressive HR policies, processes and plans to drive continuous engagement and embed a performance culture across the organisation 
• Assist with organisation transformation and change programmes 
• Provide strategic advice and ongoing support on employee relations issues, dispute resolution and industrial advocacy including managing escalated or complex cases 
• Support the creation of effective employee relations, retention, and rewards programs

Knowledge, skills, and attributes: 

• Excellent verbal and written communication skills 
• Excellent interpersonal and customer service skills 
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Working knowledge of multiple human resource disciplines, including compensation practices, organisational diagnosis, employee and union relations, diversity, performance management, and relevant employment laws 
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations 
• Maintains a clear and detailed knowledge of the industry trends, best practices, and labour legislation 
• Ability to develop HR policies and procedures that meet company needs 
• Ability to work effectively and maintain resilience in a changing environment
• Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders

Education and training: 

• Bachelor’s degree in HR Management or similar qualification 
• Human Resources Professional certification

Experience:

• Proven experience delivering and implementing innovative HR solutions that meet company needs 
• Experience with operational and strategic HR service delivery 
• Experience implementing workforce plans that reflect organisational/departmental need
• Proficient in HR technologies including experience in HRIS, and E-recruitment systems 
• Extensive experience with HR metrics 
• Experience leading and delivering complex people projects and initiatives with specific deadlines

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Key Focus and Duties: 

• Accurately prepare forecasts and budgets for call & non-call workloads and resource, monitoring drivers against business change & developing models to improve accuracy. 
• Determine and communicate short term/medium term staff capacity and roster establishment for phone/non phone staff to 6 weeks in advance. 
• To constantly monitor and propose effective shift patterns to match business requirements, optimizing performance of all Customer Centre teams and maximizing agent satisfaction by providing flexible options. 
• To make recruitment recommendations and identify opportunities and benefits offered through skills-based routing. 
• To identify and pro-actively manage changes to the shift patterns to deliver improved customer service, working as team with Operations, facilitate smooth communication and transition, maintaining and communicating a formal historic record of the changes and their impact. 
• To be aware of and record business, resource, and seasonal changes, making appropriate resource plans for expected changes in profile and workloads, reporting on expected and experienced results. 
• To monitor recruitment and communicate with the People Team to make advanced plans for required shift changes to optimize delivery of resource and skills, identifying when new groups and Team Managers are required. 
• To work closely with the Resource Planning and Real Time, monitoring performance and trends with the MIS team and providing consultative support to the operational team. 

Requirements:

We’d love to hear from you if... 

• You have a Matric Qualification? 
• 2-3 years' Experience as a Resource Planner  
• Good understanding of workforce, Forecasting, Scheduling, Real-Time as well as have responsibility for the production and delivery of MI (Management Information). 
• Strong observational skills.  
• Confident personality 

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The detail: 

• Assess training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.  
• Create, organize, plan, and present various forms of onboarding, orientation, and skills training for employees and customers.
• Develop unique training programs to fulfil workers specific needs to maintain or improve job skills. 
• Create and/or acquires training procedure manuals, guides, and course materials. 
• Present training and development programs using various forms and formats including group discussion, lecture, simulations, and videos. 
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements. 
• Evaluate program effectiveness through assessments, surveys, and feedback. 
• Maintain knowledge of the latest trends in training and development. 
• Prepare and implements training budget; maintains records and reports of expenses.
• Perform other related duties as required.

Requirements:

Are you this person? 

• Are you familiar with SCORM, online learning, learning technology, instructional, graphic, and/or web design or development? 
• Do you have strong interpersonal, presentation, problem solving and formal training skills? 
• Are you a constituent Assessor and Moderator with any SETA?
• Are you familiar with: WSP/ATR submissions and SDF certification? 
• Do you have facilitation experience in both learnership and short courses? 
• Do you have 4 or more years training experience in the corporate environment? 
• Do you have 2 or more years of experience in a curriculum development role or similar, managing medium to large scale programs while working cross-functionally with multiple teams and stakeholders? 
• Do you have experience on leading projects for an entire group or department, or a major piece of a larger cross company product or projects 
• Do you have experience using data collection, research, and analysis to evaluate project outcomes and improve and organizational performance? 
• Do you have experience with technical, field-based, or customer service organizations?