Training Officer (Business Systems) at eThekwini Municipality

Job Purpose

• To provide a comprehensive training service to all revenue staff on the use of the revenue system.

Key Responsibility Areas

• Train all revenue system users.
• Design training courses.
• Develop training manuals.
• Keep abreast and also give input to system changes and enhancements.
• Maintain records of training and feedback from trainees.
• Gather information on latest trends in training.

Competencies

• Consulting.
• Oral Communication.
• Written Communication.
• Planning and Organising.
• User Support.
• Business Processes.
• Interpersonal Relationships.
• Client Orientation and Customer Focus.
• Action and Outcome Orientation.
• Cognitive Ability.
• Learning Orientaion.
• Team Orientation.

Essential Requirements

• Grade 12 (NQF Level 4) or equivalent and a certificate in Financial Information Systems, or Accounting or Information Systems or any other related and equivalent certificate.
• 3 Years relevant experience.
• Computer Literacy.

Preferred Requirements

• Tertiary qualification (NQF Level 6) in Financial Information Systems or Accounting or Information Systems or a related and equivalent qualification.
• 4 Years relevant experience.