Training Operations Manager at RecruitMyMom

Job Description

• An established accredited training organization is seeking a high-caliber Training Operations Manager to lead the daily operations of the business. This is a permanent, full-time role based in Stellenbosch, with a hybrid work arrangement, split roughly half-and-half between remote work and office-based days. Working hours are Monday to Friday, 8:00 am – 5:00 pm, with flexibility around lunch-time.
• We are looking for a candidate who brings a proven track record of management specifically from within a Skills Development Provider (SDP) or training company environment. This is a role for a methodical, hands-on executor who thrives on creating structure, managing complex compliance requirements, and ensuring the seamless delivery of accredited programmes. The successful candidate will take full ownership of the training lifecycle, managing people, processes, and resources to maintain the highest standards of operational excellence and SETA/QCTO compliance.

Responsibilities

Training Operations Management

• Oversee planning, organisation, and control of operational processes including training coordination, administration, learner support, and assessment/moderation coordination.
• Develop and implement operational policies, procedures, and best practices.
• Monitor and manage operational budgets.
• Collaborate with the Quality Control Officer to ensure quality standards and successful audit outcomes.
• Ensure resources (facilitators, assessors, moderators) are available for training delivery.
• Manage all training projects efficiently within project close-out timeframes.

People Management

• Lead, coach, and motivate direct reports and operational teams to achieve high performance.
• Conduct regular team meetings and provide feedback and recognition.
• Promote learning, development, and knowledge sharing across the team.

Stakeholder Management & Reporting

• Build strong relationships with clients, SETAs, and other accreditation bodies.
• Compile and submit SETA and project reports on time.
• Implement recommendations from audits or client feedback.

Requirements

• Training Provider Expertise: Minimum 5 years in Operations Management specifically within a Skills Development Provider (SDP) environment. You must have a mastery of the end-to-end cycle (planning, learner admin, assessment, and certification) and a deep, practical understanding of QCTO, SETA, and EISA processes.
• Operational Execution: An exceptionally hands-on leader who builds trust through reliability and decisiveness. You must be able to resolve administrative bottlenecks directly, coordinate resources (facilitators/assessors/moderators), and close out projects within strict deadlines without constant escalation.
• Systems & Compliance: Highly proficient in MS Office (Advanced Excel) and LMS platforms, with a disciplined approach to documentation, project registers, and evidence control. You are detail-oriented and ensure all evidence is "audit-ready" at all times.
• Qualifications & Professionalism: Grade 12/Matric (Required), with an OD ETD Practices (NQF 5) or Operations Management certificate highly preferred. You demonstrate sound judgement, providing calm and clear direction to your team while maintaining high-quality results.